Job Description

Job Title: Project Manager

Reports To:

Owner

Location:

Calgary, AB

Employment Type:

Part-Time

About Us

Destinations Seniors Downsizing (DSD) is a specialty moving and downsizing company providing professional, compassionate, and organized services for individuals and families transitioning to new living spaces. We specialize in senior relocation, estate clear-outs, and full-service moves.

Position Overview

We are seeking a highly organized, proactive, and client-focused

Project Manager

who can take ownership of day-to-day operations and ensure the seamless delivery of projects. The ideal candidate demonstrates exceptional communication, planning, and leadership skills and is committed to representing DSD's values of professionalism, empathy, and accountability.

This position requires a

hands-on leader

who can manage multiple priorities, think ahead, communicate effectively, and take full responsibility for both project results and team performance.

Key Responsibilities

Communication & Leadership Expectations

Maintain open, proactive communication -- no surprises or missed updates. Be solution-oriented: raise issues early with suggested resolutions. Model professionalism, punctuality, and teamwork. Treat staff respectfully while maintaining firm direction and accountability. Represent the company in a positive light to clients, vendors, and partners. Follow all internal procedures and uphold brand standards consistently.

Daily Operations & Reporting

Submit daily timesheets and project updates promptly. Track and report mileage and supply usage accurately. Ensure all checklists (planning, execution, and wrap-up) are fully completed. Maintain organized records of each project (digital and physical, where required). Attend weekly management meetings prepared with updates, lessons learned, and ideas for improvement.

Project Planning

Conduct client walk-throughs and finalize packing/moving/donation/disposal plans. Document all details, damages, and special instructions; communicate them clearly to the team and owner. Confirm supplies, truck/elevator bookings, dump bins, and additional services. Prepare a detailed project execution plan (including team assignments, timeline, and supply list) and submit it at least two business days before the project start. Confirm staff scheduling and hours with the owner in advance. Collect deposits and signed agreements where applicable. Ensure all planning checklists are completed before project launch.

Project Execution & Supervision

Conduct an on-site kick-off meeting to review the day's plan, assignments, and client expectations. Supervise all team members; ensure care and professionalism when handling client property. Monitor pace and efficiency throughout the day; make on-the-spot adjustments as needed. Maintain accountability: address performance issues or miscommunication immediately and professionally. Discretion may be needed. Report to the owner twice daily (midday and at end of day) via call, text, or email -- no exceptions. Notify the owner immediately if a project is behind schedule, over budget, or if the client expresses concerns. Take photos or short videos of the completed work, problem areas, and any damages for documentation purposes. Ensure each day ends with a completed task list and organized site.

Post-Engagement Duties

Conduct a final walk-through with the client to confirm satisfaction. Review and report the supply bin contents to the owner. Submit staff feedback, time logs, and performance notes within 24 hours of completion. Assist with final invoice delivery and collection of outstanding balances. Complete post-engagement questionnaire and debrief with the owner.

Estate Sales

Photograph, measure, and research pricing for sale items. Post listings to Shopify or other designated platforms. Track sales and manage communications with buyers. Organize and supervise on-site sale days (usually Saturdays). Maintain accurate and up-to-date sale inventory lists.

Communication & Leadership Expectations

Maintain open, proactive communication -- no surprises or missed updates. Be solution-oriented: raise issues early with suggested resolutions. Model professionalism, punctuality, and teamwork. Treat staff respectfully while maintaining firm direction and accountability. Represent DSD positively to clients, vendors, and partners. Follow all internal procedures and uphold brand standards consistently.

Daily Operations & Reporting

Submit daily timesheets and project updates promptly. Track and report mileage and supply usage accurately. Ensure all checklists (planning, execution, and wrap-up) are fully completed. Maintain organized records of each project (digital and physical, where required). Attend weekly management meetings prepared with updates, lessons learned, and ideas for improvement.

Qualifications

5+ years of experience in operations, logistics, moving, or project management. Demonstrated ability to lead small teams in fast-paced environments. Excellent written and verbal communication skills. Strong organizational and multitasking skills with attention to detail. Proficiency in Google Workspace and Microsoft Office. Valid driver's license and reliable transportation. Experience working with seniors or in customer-facing roles is an asset.

Key Attributes

Proactive:

Anticipates needs and acts before issues arise.

Strong Communicator:

Keeps everyone informed without prompting.

Accountable:

Takes ownership for outcomes -- no excuses, just solutions.

Detail-Oriented:

Notices small issues and corrects them quickly.

Adaptable:

Adjusts easily to changing priorities and client needs.

Empathetic Leader:

Balances compassion with clear direction.

Growth-Minded:

Seeks feedback and continuously improves.

Compensation & Work Conditions

Hourly Rate:

$22-$25/hour plus 3%-5% commission (after probation).

Benefit:

Health Spending Account and vacation pay (after probation), mileage reimbursement, occasional tips from clients

Typical Hours:

20-30 per week, with flexibility for slower periods (less hours) and busier periods (5-6 consecutive days).

Training & Mentorship:

Direct coaching from the Owner.

Growth Opportunity:

Potential for expanded leadership role as business grows.

Performance Expectations

Success in this role will be measured by:

Professional communication and responsiveness. Timeliness and accuracy of planning documents. Team morale and client satisfaction. Efficiency and budget adherence. Consistency in reporting, follow-through, and initiative.
Job Type: Part-time

Pay: $22.00-$32.00 per hour

Expected hours: 20 - 30 per week

Benefits:

Flexible schedule Mileage reimbursement Wellness program
Work Location: In person