Job Description

The Project Management Assistant is responsible for the administrative management of all claim loss activities for the Project Manager.

CORE FUNCTIONS:

Understanding, demonstrating, and promoting the operational systems used by the company.

Delivering empathetic interaction and professional service resulting in an excellent customer experience in disaster response activities.

Demonstrated ability to resolve conflict and frustration in a constructive manner.

Maintaining a professional appearance, attitude, and code of conduct at all times.

Working effectively toward successful outcomes with all parties involved in restoration activities.

Always achieves customer satisfaction beyond a customer's expectation of service.

RESPONSIBILTIES:

GENERAL OFFICE:

Assist the CSR in keeping main office areas clean and presentable at all times.

Receives visitors of the office and promotes hospitable atmosphere.

Maintain all necessary production/claims forms.

Assist with reception coverage as needed.

Support administrative needs of Project Managers.

Purchasing inventory under the supervision of the Office Manager.

Creating Work Orders for general office/warehouse tasks and tracking non-billable time.

CLAIMS LOSS ADMINISTRATION:

Complete initial phone call for all new claims - private and insurance claims.

Daily review of jobs in production to ensure KPIs/POMs are being met.

Update all jobs lacking interaction utilizing various software data management systems.

Respond to all adjuster notes/emails in a timely manner.

Create tasks for PMs to complete ie. Estimate due, target dates, etc.

Complete reports as per the direction of the project managers.

Schedule inspections and follow up appointments with customers.

Complete job permits and all necessary applications for jobs in production.

Provide general assistance to clients when PMs are away or out of the office.

Receive dispatch calls from technicians and complete daily questionaries of work completed. Create secondary work orders if tasks are not completed as needed.

ACCOUNTING:

Weekly review of TSheets and work orders ie. Reviewing times, correct jobs, class etc.

Subtrade invoice review.

Ensure costs are being allocated to specific jobs.

Assisting with job costing on all files under the direction of the PM/OM.

Ensure that all invoicing forecasted for the month is being completed.

Complete Closed Job Reports on all invoiced files to be reviewed by the GM/OM.

Assist with data entry as needed.

Collaborate with the CSR to complete weekly AR/Collections under the supervision of the OM.

HEALTH AND SAFETY:

Ensure safety paperwork and toolbox meetings are completed each day.

Always maintain and uphold PuroClean's Health and Safety Program.

Job Type: Full-time

Pay: $60,000.00-$75,000.00 per year

Additional pay:

Commission pay Overtime pay
Benefits:

Dental care Extended health care Life insurance Vision care
Schedule:

Monday to Friday On call Overtime
Experience:

Administrative: 3 years (preferred)
Work Location: In person