Job Description

Project Lead - Strategy, Quality and Client Experience

Full-Time, Non-Union

R/25-56

The Organization:

St. Joseph's Health Centre Guelph (SJHCG) is a faith-based organization that is part of St. Joseph's Health System. We live by our CARE values: Compassion, Accountability, Respect, and Excellence, and embed person- and family-centred care throughout our 240 long-term care beds, 106 hospital beds, and a variety of outpatient and community support services. Our staff complement of approximately 700 employees is committed to contributing to a healthy, safe, and respectful environment. If you are a passionate and highly motivated individual, looking to help us advance in our mission, vision and values, we look forward to you joining our team!

The Job Summary:

The Project Lead position supports and leads the development, implementation and evaluation of strategy and quality improvement initiatives. The Project Lead drives strategy execution and system improvement that will positively affect the performance of the organization and enhance our service to clients patients and residents and the population we serve this position supports the delivery of high quality care in collaboration with leadership, staff, physicians, clients and families, in accordance with SJHCG's mission, vision, values, and policies.

Key Accountabilities & Success Criteria:

Uphold Mission, Vision and Values of the organization and embed a person- and family- centred approach in all aspects of the role. Work cross-functionally with stakeholders to promote alignment and coordination of priority work. Develop effective and collaborative working relationships with leaders and their teams. Ensure proper tracking of improvement initiatives and project management documentation. Create reports and communication documents to report on program and initiative status Use business intelligence and analytics to provide insight on and identify performance trends and improvement opportunities. Manage multiple projects and priorities at the same time with competing deadlines. Develop dashboards with key indicators for the organization in consultation with key stakeholders. Contribute to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures. Promote an environment that encourages and supports change using change leadership theory. Develop communications for specific stakeholders related to key initiatives. Contribute to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures. Develop communications for specific stakeholders related to key initiatives. Lead and/or support the improvement of business structures, processes, systems, strategy, culture and organizational effectiveness using project management, quality improvement and organizational development best practices. Research and implement existing and emerging best practices and apply these insights to continually advance processes, programs and strategies. Provide continuous improvement problem-solving assistance to the leadership team, including facilitating process design and improvement workshops, leading change, and project management. Develop tools to support organization knowledge and capacity for a culture of continuous improvement. Promote an environment that encourages and supports change using change leadership theory. Support organizational change processes to support the achievement of strategic and operational priorities of the organization. Ensure the project deliverables/outcomes for existing and new initiatives are successfully executed and then transitioned to operational partners with a sustainability plan when required. Implement effective measurement tools that will measure the impact of interventions and evaluate the return on investment and inform future initiatives/improvements and/or adjust initiatives, as appropriate. Provide project management support to the development and implementation of strategic and operational initiatives. Develop status and progress reporting and structures as inputs and outputs to update Senior Leaders and Board of Trustees Support embedding the integrated risk management framework and tools used by the organization. Leading investigations of patient safety incidents and related ones. Monitoring organization risk and develop reporting materials to Senior Leaders and the Board of Trustees. Create and drive change that improves the customer experience. Support operations of Client Experience including managing complaints in a collaborative manner.

Qualifications:

Bachelor's degree in business, health profession or related discipline, Master's Degree Preferred. Understanding of post-acute care, long-term care and community-based support services (preferred). Three (3) years experience in quality improvement/project management and/or change leadership experience in health care. Other industries will also be considered.

Skills & Abilities:

Knowledge of systems of health care delivery with a preference for knowledge of different sectors, and related policy and funding considerations Knowledge of performance measurement methods and statistical analysis. Knowledge of Change Management, LEAN, Quality Improvement & project management principles. Strong competency in Microsoft 365 suite. Highly effective interpersonal, oral and written communication skills. Excellent organizational, critical thinking and problem-solving skills. Attention to detail and proven prioritization skills with the ability to manage multiple concurrent assignments. Collaborative team player with strong influencing skills who easily builds effective working relationships with colleagues, senior leaders and stakeholders in order to move initiatives forward. A clear commitment to equity, diversity, inclusion and anti-racism. Lead by example with respect to client and staff quality, safety, and compassion. Experience using a research-oriented approach to collect, analyze, and interpret data with demonstrated ability to identify and present data-driven insights and trends. Strong competency in Microsoft 365 suite, particularly Excel. Demonstrated experience in leading change and project management. Strong facilitation skills and presentation skills Advanced knowledge in MS 365




It's a great time to help shape how health care is delivered in Ontario. To apply to this exciting opportunity, please submit a curriculum vitae in confidence, outlining how your knowledge, experience and personal attributes are a good fit with the requirements of this position and the values of St. Joseph's Health Centre Guelph by

Thursday, June 5, 2025 to:

External Opportunities - St. Joseph's Health Centre Guelph (sjhcg.ca)



Visit us at www.sjhcg.ca



St. Joseph's Health Care Centre Guelph recognizes the importance of immunization to protect our residents, staff and others from COVID-19. As such, subject to any accommodation required by applicable human rights legislation, it will be a condition of employment that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada.



St. Joseph's Health Centre Guelph is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all programs, facilities, and people. St. Joseph's Health Centre Guelph is committed to creating a barrier-free, accessible organization, and will work to accommodate any needs under the Accessibility for Ontario for Disabilities Act and the Ontario Human Rights Code. Should any applicant require accommodation through the application process, please contact Human Resources at

employment@sjhcg.ca

for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.



We appreciate all responses; however, only candidates under consideration will be contacted.