Job Description

Project Delivery Lead

will be responsible for supporting customers using Vendor payment systems and customer systems. The support will include functional application support, internal coordination between internal stakeholders, including but not limited to Finastra Product, Infrastructure, and Development teams. The ideal candidate will be passionate about technology, resourceful, and have excellent customer-facing skill and maintain solid customer relationships.

Responsibilities & Deliverables:

Client Management:

Develop and manage key operational relationships with Client. Support Client Onboarding activities, manage day-to-day client interactions, and identify and prioritize key client service issues. Delivery of operating reviews MORs).

Account Management

: Coordinate the execution of the processes enabling successful Contract Management activities associated with renewals, extensions, changes, revisions, amendments, obligations review, etc. Management of the intake of new business/services requests and pricing changes as well as the client roadmap for established opportunities.

Rationalization:

Supports delivery of strategy for assigned Managed Service Programs to identify and eliminate high risk legacy solutions that are not aligned to core products / services.

Service Delivery:

Manages a client interaction model that will facilitate a best-in-class client experience liaising between client and Peer groups (Product Management, Technology, Shared Services, and Operations).

Risk Management:

Identify potential risks and develop mitigation strategies.

Required Experience

Project management experience to support the successful execution of the client experience road map and delivery of projects that will support our clients' business

Experience with Microsoft Office, Salesforce and JIRA

University or college degree and/or equivalent experience

2-5 years of progressive experience in a client relationship capacity

Experience within the Financial industry working with high profile clients

Soft Skills

Leadership:

Ability to lead cross-functional teams and manage stakeholder expectations.

Communication:

Excellent verbal and written communication skills, capable of articulating technical concepts to both technical and non-technical audiences.

Problem-Solving:

Strong analytical and problem-solving abilities.

Adaptability:

Flexibility to adapt to changing business environments and new technologies.
Job Type: Fixed term contract
Contract length: 12 months

Pay: $75.00-$90.00 per hour

Work Location: Hybrid remote in Toronto, ON (M5J, Toronto District)

Expected start date: 2025-12-01