Job Description

Location: Montreal, Quebec, CA

Req ID: 25718

Jobs by Category: Health

Job Function: Project/Program Management

Status: Full Time

Schedule: Regular

EXTERNAL POSTING SECTIONS

Description

TELUS Health Virtual Care is a rapidly growing division of TELUS Health. We develop and operate a next-generation telemedicine service that lets Canadians access primary healthcare through an app. With nearly 2 million members, we're reimagining the doctor-patient relationship, leveraging technology to make Canadian healthcare more accessible, compassionate, and patient-centered.

Within the DMSS department, we currently focus primarily on mental health services including virtual Independent Medical Examinations (vIME) and virtual Cognitive Behavioral Therapy (vCBT) programs, with a goal of building out our service offerings. These services are most typically aligned through insurers, employers, and government agencies.

Like the clinical service we deliver, our team culture values kindness, compassion, collaboration, and critical thinking. We’re a tight-knit, supportive team that is connected by our common mission to do good in the world and make a positive, impactful difference in Canadian healthcare.

Here’s the impact you’ll make and what we’ll accomplish together

TELUS Health Virtual Care aims to put virtual care in the hands of every Canadian. We help employees stay healthy and keep them performing at their best. In the current healthcare landscape, we are saving patients from entering high-risk environments, keeping them safe at home whenever possible, and focusing on a more permanent shift towards virtual care options.

Reporting to the Program Manager, DMSS, the Program Coordinator will offer high-quality personal, online support to clients, participants, and clinicians to facilitate mental health services including but not limited to vIME and vCBT, providing outstanding communication of the necessary information according to the established guidelines and reporting requirements of the program.

Here's what your day-to-day will look like in this role.

• Contribute to the design, implementation, and management of the clinical programs
• Responsible for welcoming and assisting incoming clients and participant referrals for the program
• Establish and maintain on going communication as it pertains to the program delivery
• Contact clients, participants, and clinicians to provide guidance to ensure smooth transition through the program
• Monitor service delivery and adherence to the care plans by maintaining client and clinician feedback
• Aid in the completion of clinical questionnaires and documents review, ensuring all appropriate paperwork complies with program policy and procedures
• Provide advocacy and representation services for the client and participant
• Participate in Quality Assurance reviews, meeting current best practices
• Contribute to a high-performing culture, focused on partnering with clients
• Participate in the ongoing learning and continuous improvement system

Qualifications

You should be the kind of person who has/is:

• Excellent critical thinking and customer service skills
• Excellent listening skills and capacity for empathy
• Outstanding communication skills – written and verbal
• Grit and tenacity while maintaining a positive outlook
• Ability to manage stressful situations professionally
• Adaptability, flexibility, and strong decision-making skills
• Excellent organizational skills and an ability to manage several ongoing files concurrently
• Strong cross-functional team skills with the ability to work independently
• Ability to work with people of diverse cultures and background
• A hands-on learner that can navigate ambiguity, complex issues and concepts
• Strong problem-solving, decision-making, and multi-tasking skills
• Proficiency with office-based technology; Google Workspace, Microsoft Office Suite
• Access to a secure work environment with a stable internet connection.

Here’s what we need to complete our puzzle:

• Bilingual in English and French
• Post-secondary education, preferably in a health-related field with a mental health focus
• Previous experience in health-services such as a behavioral health clinic or care management facility and/or in disability-services such as group insurance would be an asset
• Previous knowledge of virtual health services, employee assistance programs, disability products or insurance industry would be an asset
• Previous healthcare experience or knowledge of disability products and disability management process within insurance companies is an asset

We think big. If you’re looking to work on something that matters, TELUS Health Virtual Care might just be the place for you.