Job Description

JOB INFORMATION
Requisition ID: 8101
Number of Vacancies: 1
Department: Chief Strategy&Customer Officer\'s Office (20000154) - Chief Strategy & Customer Officer\'s office (30000089)
Salary Information: $101,719.80 - $127,218.00
Pay Scale Group: 10SA
Employment Type: Temporary December 31, 2023
Weekly Hours: 35, Off Days: Saturday/Sunday Shift: Day
Posted On: July 28, 2023
Last Day to Apply: August 3, 2023
Reports to: Chief, Strategy & Customer Experience Officer

The Toronto Transit Commission (TTC) is North America\'s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC\'s vision is to be a transit system that makes Toronto proud. The TTC\'s recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

General Accountability

Provides coordination on project activities from inception to completion, in accordance with scope, budget, schedule, and defined requirements. Accountable for on-time, on budget successful delivery of assigned projects.

Key Job Functions

• Supports the Chief Strategy & Customer Officer with the development and execution of strategic objectives, projects, programs, and work initiatives across the Strategy & Customer Experience Group (SCG).
• Define, monitor and review project requirements across all phases of the project lifecycle; Project Initiation, Planning, Execution, Control, Close Out activities, resource requirements and dependencies.
• Liaise with project stakeholders, senior management, and project resources and consultants to ensure adherence to scheduling policies, procedures and guidelines and maintain effective working relationships with all levels of management.
• Manage stakeholder needs, advising senior management and liaising with other TTC groups and external stakeholders as required to ensure the proper coordination of joint activities.
• Ensure effective budgetary control by monitoring and analyzing performance measures of the project goals and objectives. Ensure investigations and reconciliations are conducted for over and under project expenditures/approvals/authorities.
• Plan, supervise, coordinate and monitor scheduling activities (both performance to date and planned schedule activities). Develop, maintain and ensure that scheduling policies, procedures and standards are adhered to.

Key Job Functions continued

• Assist with the planning of project resource requirements in accordance with accepted principles and coordination of allocated project funds.
• Lead the development, maintenance, and updating of quality assurance oversight processes, standards, and related procedures.
• Monitor adherence to corporate policies and standard operating procedures as well as to pertinent industry and government legislation/regulations and recommend means to improve compliance.
• Establish forms and report formats for use in areas of project budgeting, costing and scheduling.
• Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC\'s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC\'s policies.

Skills

Use office technology, software and applications

Apply analytical skills

Secure and manage fiscal resources

Plan and organize activities / projects to meet section and organizational goals

Education and Experience

• University Degree or College Diploma in a related discipline, or a combination of education, training, and experience deemed to be equivalent combined with extensive related work experience.
• Significant experience in an advisory role within a large public sector organization
• Extensive project management experience with a demonstrated ability to work effectively with senior management and the Executive on large, complex projects
• Demonstrated experience leading, motivating and influencing cross-functional teams
• Proven ability to develop and maintain collaborative working relationships with various stakeholders at all levels of an organization for the purpose of meeting corporate objectives
• Demonstrated ability to provide analytical and research support, and evaluate and recommend changes to policies, programs, processes and practices;
• Knowledge of business administration, operations management, and change management principles and best practices
• Excellent facilitation, negotiation and conflict resolution skills
• Sound organizational, interpersonal, presentation, data analysis, oral and written communication skills

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC\'s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

Toronto Transit Commission