Job Description

Title

: Project Coordinator, Technology Services

Reports to

: Sr Manager, Technology Services

Location

: Virtual, with occasional travel and in-person meetings

About Gotodoctor.ca

GotoDoctor is a next-generation care intelligence platform that accelerates care delivery through smart technology and seamless logistics. Its Service Engine technology delivers scalable and uniform patient experience across both public and insurance benefit services. GotoDoctor also extends virtual care with its 300+ pharmacy and clinic physical care network, allowing members to access comprehensive in-person care and other healthcare services. An estimated million Canadians are connected to the GotoDoctor healthcare ecosystem.

Position Summary:

The Project Coordinator, Technology Services plays a critical role in supporting the planning, execution, and delivery of technology and operational projects. The ideal candidate is diligent, detail-oriented, and able to follow instructions accurately while coordinating between internal teams, external partners, and stakeholders. This role involves managing timelines, preparing documentation, performing testing, tracking deliverables, and ensuring effective communication across all project phases.

Key Responsibilities1. Project Coordination & Support

Assist in organizing project plans, timelines, and deliverables. Coordinate project meetings, prepare agendas, and track action items. Follow instructions provided by the Project Manager and senior leadership with high accuracy. Ensure all project tasks are completed on schedule.

2. Documentation & Reporting

Maintain detailed project documentation, including status reports, meeting minutes, and issue logs. Update project trackers, dashboards, and internal systems to reflect real-time progress. Prepare summaries and progress updates for internal and external stakeholders.

3. Testing & Quality Assurance

Perform functional testing, UAT (User Acceptance Testing), and end-to-end workflow validation for new features, portals, and integrations. Document bugs, inconsistencies, and usability issues clearly with screenshots and steps to reproduce. Work closely with developers to verify fixes and confirm that updates meet project requirements.

4. Communication & Collaboration

Serve as a central coordination point between operations, technology, and partner teams. Ensure project updates, requirements, and instructions are communicated clearly. Escalate issues, delays, or risks to the Project Manager promptly.

5. Administrative & Operational Support

Assist with scheduling, resource planning, and project logistics. Manage project documentation libraries and maintain version control. Support process improvement initiatives and contribute ideas for workflow optimization.

Qualifications

Excellent communication skills -- written and verbal - required Bilingual - preferred Undergraduate degree or equivalent in Business Administration, Project Management, IT, or a related field (or equivalent experience). - required 1 year of experience in project coordination, preferably in healthcare, technology, or SaaS environments. - required 1 year of experience in coordinating meetings and taking minutes involving senior stakeholders - required Strong attention to detail and ability to work diligently with minimal supervision. Ability to follow detailed instructions and execute tasks accurately. Experience with software testing, UAT, or quality assurance is an asset. Proficiency in project management tools (e.g., Asana, Jira, Trello), MS Office, and communication tools (Teams/Slack).

Core Competencies

Diligent, dependable, and proactive. Strong organizational and multitasking abilities. Ability to follow structured processes and adapt to changing priorities. Critical thinking and problem-solving skills. Team-oriented and collaborative mindset.
Job Type: Full-time

Application question(s):

Do you have an undergraduate degree or equivalent in Business Administration, Project Management, IT, or a related field (or equivalent experience)? How many years of experience do you have in project coordination, preferably in healthcare, technology, or SaaS environments? Do you have excellent communication skills -- written and verbal?
Experience:

coordinating meetings involving senior stakeholders: 1 year (required) taking minutes involving senior stakeholders: 1 year (required)
Work Location: Hybrid remote in Fredericton, NB E3B 1B5