Job Description

Overview

The Project Coordinator will be responsible for overseeing the entire process of internet circuit orders once they have been placed. This role requires close coordination with carriers, vendors, and internal stakeholders to ensure timely updates and smooth delivery of services. The ideal candidate is proactive, highly organized, and comfortable managing

100-200 active orders at any given time

.

Responsibilities

Manage the

post-order process

for business internet circuit orders. Track orders through all stages of the provisioning and installation lifecycle. Act as the

primary liaison

between carriers, vendors, and internal teams. Provide

weekly status updates

to stakeholders and clients on order progress. Escalate and resolve issues that may delay installation or provisioning. Maintain accurate and up-to-date records in project management and ticketing tools. Collaborate with internal teams (sales, engineering, support) to align project timelines. Support process improvements to increase efficiency and customer satisfaction.

Skills

2+ years experience in

project coordination, service delivery, or telecom provisioning

(internet circuits, telecom, or IT preferred). Strong organizational and multitasking skills; able to manage

high-volume workloads

. Excellent written and verbal communication skills. Experience with

project management or ticketing systems

(e.g., ConnectWise, Salesforce, ServiceNow, or similar). Knowledge of internet service delivery processes and carriers is an asset. Ability to work independently while coordinating across multiple teams. Proficiency in Microsoft Excel, Word, and reporting tools.
Job Type: Full-time

Pay: $28.00-$38.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Extended health care On-site parking Paid time off Vision care
Work Location: In person