Job Description

About You

Are you ready to bring your organizational skills and hands-on attitude to a new role where you can directly impact team and customer success?

As our new Project Coordinator, You're versatile, conscientious, and adept at bringing all the details together to make things happen. You'll be a committed member of our Parts & Service team, coordinating projects that drive ongoing business for our automated strapping and packing machinery. You're detail-oriented and thorough, and you prioritize service excellence -- not just to external customers but to your internal stakeholders too. You're a proactive problem solver and analytical thinker with an understanding of the numbers; able to prepare quotes and sales orders, and track performance metrics. You have some experience in a production or service environment, and are open to learning while being part of a collaborative and energetic team.

About the Role

Our Parts & Service department is searching for a

Project Coordinator

. The Project Coordinator will provide critical support to the department by managing key programs and initiatives that enhance customer satisfaction, operational efficiency, and profitability. This person serves as the bridge between customers, production, and engineering, ensuring projects are executed according to set timelines, scope, and margins.

The role is focused on three main areas: strapping head rebuilds, manufactured spares orders, and Power Beam cylinder manufacturing. Duties include overseeing scheduling, quoting, order processing, order tracking, materials release, and other administrative/organizational duties. Interpersonal communication skills are essential, as this role is in frequent communication with cross-functional teams and customers - both reactively and proactively.

While the strapping head rebuild program and manufactured spares have been a key part of our business success, the Power Beam Cylinder manufacturing program is a new business line; accordingly, this is a great opportunity to establish new and efficient processes that will lead to additional profitability.

This is a customer-facing position with occassional soft sales and cross-training expected.

Please note: while technical aptitude is beneficial, this is not an Engineering role.

Qualifications

- college diploma or equivalent experience (technical or business education preferred)
- 3+ years experience in project coordination, production, or service support
- proficiency with Microsoft Office and ERP systems (Epicor, HubSpot)
- strong organizational and time management skills
- excellent interpersonal and communication skills
- compent with data tracking, quoting, and margin analysis

Alignment with our core values is also a critical expectation for all team members. If this role sounds like you so far, read below to find out a bit about us.

About Us

Established in 1986,

A&H Custom Machine

is a provider of custom engineered and fabricated equipment used in infrastructure and manufacturing. Our Tuned Mass Dampers are complex stabilizing devices used in some of the world's tallest skyscrapers, enabling growing cities to look onward and upward in ways never before possible. We also design and build custom machinery that allows companies to realize time and cost efficiencies through automation technologies.

Established in 2001,

Itipack Systems North America

is an innovator of custom engineered strapping and packaging equipment used in many different industries around the world. Our custom-designed machinery allows companies to put their complete trust in us to provide them with solutions to secure their products through means of solid, fast, and technologically advanced packaging equipment.

We've built our firm around our people - a focused and passionate team who exemplify our core values of:

Real People. Real Dedication.

Stay authentic, committed, and loyal in every interaction. Trust is earned by doing the right thing, every time, without exception.

Own It, Solve It, See It Through.

Take responsibility for your work. Be accountable, see tasks through, and take pride in a job well done. If it has your name on it, make it count.

Building People, Not Just Products.

Empower those around you by sharing your knowledge, supporting your teammates, and putting people first. Great teams build great companies.

Driven to Grow, Eager to Learn.

We push beyond the expected, bringing a can-do attitude and an unending curiosity. We challenge ourselves to grow, stay humble yet bold in the face of obstacles, and continuously seek new perspectives.

Bring the Energy.

Bring energy, warmth, and a can-do spirit to every day. A positive attitude sparks creativity, builds connections, and drives results.

Start your next chapter today! Click

Apply Now

to go to our Applicant Tracking System.

We thank all applicants for their interest, but only those selected for an interview will be contacted. No phone calls or agencies please.

Job Types: Full-time, Permanent

Pay: $60,000.00-$68,000.00 per year

Benefits:

Casual dress Company events Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Tuition reimbursement Vision care
Work Location: In person