Job Description

Stonewrights is looking to hire a Dedicated Customer Service Representative. The ideal candidate must be a mature and self-motivated individual and be a team player with the other Project Coordinators within the company.

QUALIFICATIONS:

High School diploma or GED or 1 year's equivalent experience and training.

Ability to write short correspondence.

Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees.

Ability to understand and fulfil instructions received orally, in writing or in diagram format.

Ability to use basic principles in problem solving situations that arise both in the office and on site.

Ability to work with basic Microsoft Office as well as CAD software

Bilingual is an asset

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Answering phones & directing customers to appropriate person

Read and comprehend blueprints, cabinet layouts and any other schematic provided while using the obtained information to accurately estimate, design and deliver complete accurate product to the customer.

Apply other product specifications to our projects and confidently make decisions through design and function if the products or design will work and meet expectations.

Clearly communicate with customers, designers, site supervisors, plumbers and other Stonewrights Staff.

Accurately set client meetings, so that the process to meet the schedule is not interrupted through any delay of Stonewrights.

Accurately schedule individual jobs for the appropriate procedures necessary to achieve timelines and completion of work required.

Educate the customers and clients on product characteristics, selection procedures, Template procedures, Install procedures and if necessary, payment procedures.

Maintain and build business relationships with clients from all levels of the operations, designers, estimators, site supervisors, purchasing.

Belong to the team and assist others to achieve a higher level of quality and efficiency while improving overall knowledge and understanding of the company.

Performs any new tasks or duties pertaining to this position at the discretion of the Coordinators Manager.

Recording and filing of all information pertaining to individual jobs using JS Solutions. All details and note are to be accurately filed and documented.

Ability to deal with conflict and successfully negotiate to resolve customer or client issues. As well as determining when to escalate the concern to higher powers

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

Casual dress Dental care Extended health care Life insurance Paid time off
Ability to commute/relocate:

Lower Branch, NS B4V 4M5: reliably commute or plan to relocate before starting work (preferred)
Education:

Secondary School (preferred)
Experience:

Retail sales: 1 year (preferred)
Work Location: In person