Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Project Coordinator to join our team.
The Project Coordinator provides the integration, development, and delivery of a discrete set of deliverables in support of a client program under the guidance of higher-level project management. They are primarily responsible for medium to large size customer projects.
Reports on project plans to project management
Works with a project team in setting goals, objectives, and priorities of assigned project
Follows approved methods, processes, and tools.
Accountable for meeting project schedule and results for assigned deliverables
Acts as a liaison in team relationships
Responsible for quality assurance and delivery of customer reports
Monitors customer satisfaction and notifies management if not performing to requirements
Meet with client weekly to provide updates and address escalations
Maintains accuracy of databases, utilization of standard forms and adherence to policies and procedures
Schedule and maintain resources for integration
Provide Clear vision cases (work orders) for both 3rd party and field technicians
1-2 years of related work experience preferably in an IT Project Coordinator environment
Experience using ITSM Ticketing tools (e.g. Service Now, Remedy) to manage and track incidents preferred
Certification in relevant IT products/technologies a plus
Focus on providing exceptional customer service
Able to communicate effectively in English both written and verbal with key stakeholders, leadership, partners, team members, other organizations, and customers
Ability to type while in involved in a conversation, at least 30 WPM
Sound understanding of customer support, operations, and processes with a desire and enthusiasm to serve customers
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
Working knowledge of the Microsoft Office application suite including MS Outlook
AA degree or technical training preferred or equivalent combination of education and experience
Solid analytical/cognitive skills to troubleshoot complex and technical problems
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
* Demonstrated capability to achieve results under pressure in a fast-paced client driven environment
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