Job Description

Project Coordinator | Crew Chief - 911 Restoration Niagara

Location:

Niagara Region, ON

Company:

911 Restoration - Niagara (New Franchise Launch)

Job Type:

Full-Time, Permanent

Compensation:

$25-$35/hr + On-Call Pay + Performance Bonuses

Perks:

Company Work Vehicle, Phone, Paid Training & Certifications

What We Do

911 Restoration is The Fresh Start Company. Our mission is to impact people in a positive way during some of the most stressful moments of their lives. As a nationwide restoration franchise, we provide peace of mind and a clear path forward for property owners following water damage, fire, mold, and other disasters.

Our goal is simple: help our customers get back to their routine

faster and better than before

.

The Position

911 Restoration Niagara is growing and looking to add a

Project Coordinator

|

Crew Chief

to our team. This is a

hands-on leadership role

for someone with restoration experience who can manage job sites, lead technicians, communicate with customers, and ensure projects are completed safely, efficiently, and to standard.

This role blends

field leadership (Crew Chief)

with

project coordination responsibilities

, making it ideal for someone who wants to grow into a Project Manager or Operations role as the company scales.

Areas of Responsibility, Field Leadership & Production

Lead water, fire, and mold restoration projects from initial inspection through completion Supervise technicians and subcontractors on site Perform inspections, moisture mapping, monitoring, and photo documentation Ensure all work meets IICRC standards and company quality expectations Maintain jobsite safety, cleanliness, and professionalism Manage equipment, inventory, and work vehicle readiness Participate in on-call rotation

Project Coordination & Administration

Schedule jobs and coordinate crews efficiently Communicate with customers regarding scheduling, progress, and expectations Document daily job updates in industry-specific software (e.g., Moisture Mapper, XactAnalysis, MICA, DocuSketch, JobSight) Label, organize, and upload job photos and documentation for billing and insurance Review daily project requirements, document progress, and flag challenges to management Assist with budgeting, scheduling, change orders, and quality control Serve as point of contact between field staff, office, vendors, and management Participate in production and safety meetings Ensure documentation accuracy for insurance and compliance purposes

Qualifications

Proven experience in restoration or construction (water damage experience strongly preferred) IICRC certifications (WRT, ASD, OCT) are an asset Strong organizational and time-management skills Ability to manage crews, schedules, and multiple projects Excellent customer service and communication skills Comfortable working under time constraints and in emergency response situations Attention to detail with strong documentation habits Valid Ontario G license with clean driving record Proficient with basic computer systems (MS Office, mobile apps, job software)

What We Offer

$25-$35/hr

, based on experience

Company Work Vehicle

(take-home for on-call rotation)

Company phone

On-call pay

Performance-based bonuses

Paid IICRC certifications & ongoing training

Clear growth path into

Project Manager or Operations leadership

Opportunity to help build and shape a growing Niagara-based operation

Company Culture

We are building a collaborative, hands-on team that values accountability, professionalism, and continuous improvement. We encourage ideas, open communication, and teamwork. This is an opportunity to be part of something from the ground up -- not just another number in a large organization.

Apply Now

If you're motivated, experienced, and ready to grow with a new 911 Restoration franchise in Niagara, we want to hear from you.

Send your resume to:

aj.l@911restoration.com

Job Types: Full-time, Permanent

Pay: $27.00-$35.00 per hour

Expected hours: 30 - 45 per week

Work Location: In person