Job Description

Why iTel

We're growing rapidly, and we're excited about it. We have our sights set high as we've built the largest business internet, voice, and data footprint in Canada. We are using our extensive network to connect people and workplaces across Canada while pushing the boundaries of what is possible by combining Canada's largest network with an extensive portfolio of next-generation technologies.


Our team is distributed across Canada, and we are 100% committed to remote work, enabling us to always hire the best person for the job, regardless of where they live. We're proud to have integrated the flexibility of remote work with the collaborative environment of a virtual office. As a leader in innovative technology solutions, we're using the best tools available to empower the close-knit teamwork and supportive, interactive culture that's been key to our success.

What you will do

Liaise with clients, internal teams and 3rd party stakeholders to complete order requirements and objectives. Plan, direct, and execute a high volume of service delivery orders concurrently. Maintain proactive communication with clients through the life cycle of each order. Maintain professional verbal and written communication at all times. Identify and work proactively to negate potential risks to the successful delivery of services. Employ critical thinking to guide orders and overcome challenges that arise. Synchronize resources to ensure order milestones are met. Seek out opportunities and drive change to increase effectiveness and efficiency. Maintain documentation related to orders, customers, and processes.

Qualifications

Post-secondary education in a related field or equivalent experience Minimum of two years' experience in order management or other equivalent work experience. Bilingual preferred (English and French). Experience in the telecommunications or high-technology industry is an asset. Advanced Google Suite and Microsoft Office knowledge. Familiar with Order/Project Management systems

Skills and Abilities

Exceptional organizational skills, including the ability to be proactive, multitask and meet deadlines with little supervision. Understanding of the telecommunications industry. Possesses integrity, confidentiality and high ethical standards. Demonstrates initiative, judgment and adaptability; takes a solution-based approach to problems and resolves problems quickly and effectively. Possesses strong analytical and critical thinking skills. Ability to thrive in a dynamic, fast-paced environment. Ability to work collaboratively as a team or independently. Ability to be creative and innovative to respond to the business needs. Ability to build and maintain strong relationship skills and provide exceptional customer service to internal and external clients, carriers, vendors, suppliers and others. Welcomes innovation and change.

Perks and Benefits:

Internet allowance

for employees who work remotely.

Vacation

starting at 3 weeks

Paid personal days

.

Paid time off

on your birthday.

Lifestyle spending account

to tailor benefits to your personal needs.

Work from Home

: Enjoy the flexibility of remote work.

Comprehensive benefits plan

: Health, dental, and vision coverage.
?+ ?

Employee and Family Assistance Program

: Providing support for you and your family.

Professional development

: We support your growth with paid memberships, training, and development opportunities.

Rewards and recognition system

: Win prizes for your achievements. * ??

Annual event

: We fly you down to beautiful Kamloops, BC, for a weekend of fun and getting to know your coworkers.