Job Description

Project Coordinator and Facilitator - RentSmart Calgary (18-month contract)

About Us

The Community Housing Transformation Centre is a national non-profit driving systemic change in Canada's community housing sector. We catalyze partnerships, accelerate innovation, and mobilize resources to build a thriving, sustainable sector that serves communities across the country.

Guided by principles of reconciliation, equity, accessibility, and sustainability, we work to unify the sector toward achieving a 20% housing market share, leveraging our collective strengths to ensure more Canadians have access to safe, affordable housing.

Project Overview

RentSmart is a nationally recognized tenancy education program that equips renters and landlords with the knowledge, skills, and confidence to build successful tenancy relationships. At its core is a Train-The-Trainer model: certified Community Educators deliver the RentSmart Certificate and supplementary courses in their own communities, creating a sustainable, locally-led approach to tenant education.

Through funding from the City of Calgary's Home Program, we are bringing RentSmart to Calgary with a focus on local relevance and community impact. This project will:

Adapt the RentSmart curriculum

to reflect Alberta's Residential Tenancies Act and Calgary's rental landscape through direct consultation with local tenants, landlords, and housing experts

Recruit and certify 20 Calgary-based Community Educators

from frontline service providers and other organizations

Deliver training to 250 tenants

through both in-person and virtual sessions, with targeted outreach to equity-deserving communities

Build landlord awareness

of RentSmart certification as a trusted tenant reference

Evaluate impact

on housing stability, tenancy confidence, and system change

This project creates a foundation for sustained, community-led tenancy education in Calgary, reducing barriers to housing, preventing evictions, and strengthening tenant-landlord relationships across the city.

Scope of Services

The contractor will provide coordination, facilitation, and community engagement services for the RentSmart Calgary project over an 18-month term (November 2025 - April 2027), with possibility of extension. The contractor will work collaboratively with the RentSmart team, with overall project management and evaluation led by Centre staff.

1. Local Coordination & Stakeholder Engagement

Coordinate logistics for all Calgary-based project activities including stakeholder sessions, training events, and community outreach

Design and facilitate 3 stakeholder focus groups with Calgary tenants, landlords, and housing service providers to inform curriculum adaptation.

Recruit diverse focus group participants, prioritizing representation from equity-deserving communities including youth, newcomers, Indigenous peoples, and racialized communities

Synthesize stakeholder feedback into actionable recommendations for curriculum updates

Establish and maintain relationships with Calgary housing organizations, community agencies, and service providers throughout the project

Coordinate with Communications team on campaign timing, materials distribution, and community outreach strategies

Provide local market intelligence on Calgary's rental landscape, emerging issues, and community needs

2. Community Educator Recruitment & Support

Recruit 20 Calgary-based Community Educators through targeted outreach to housing organizations, social service agencies, and frontline workers

Onboard educators to the Centre's learning management system and provide ongoing technical support with the educator dashboard

Maintain regular communication with Community Educators to provide coaching, troubleshoot challenges, and share resources

Monitor course delivery and gather feedback from educators to identify support needs and program improvements

Facilitate peer learning opportunities and connection among the Calgary educator network

3. Training Facilitation & Delivery

Complete RentSmart Educator certification to independently deliver training

Deliver 2-5 RentSmart Educator certification courses to certify Calgary-based educators, including pilot sessions and refinements based on feedback

Conduct targeted information sessions for specific communities identified through stakeholder consultation (e.g., youth-focused sessions, newcomer outreach)

Deliver select tenant training sessions as needed to support Community Educators and maintain direct connection with learners

Ensure all training delivery is culturally responsive, trauma-informed, and adapted to learner needs

Support the Education Specialist in developing Calgary-specific case studies, examples, and supplementary materials

4. Data Collection & Reporting Support

Maintain detailed records of courses delivered, participants served, and educator activities

Collect and compile statistics on program reach, completion rates, and participant demographics

Administer pre/post surveys and gather feedback from participants and educators

Support outreach for 6-month follow-up surveys with course graduates (as directed by project management team)

Provide regular activity updates and data summaries to support project reporting requirements

Contribute local insights and qualitative findings to support the Final Project Report

5. Administrative Support

Track time and prepare monthly invoices with activity summaries

Coordinate meeting logistics for stakeholder sessions, training events, and partner check-ins

Maintain organized project files and documentation of deliverables

Support the RentSmart Manager and Development Manager with administrative tasks as needed

Local Presence Requirement

: This role requires a Calgary-based contractor available for in-person facilitation and community engagement. While the role offers flexibility, expect approximately 15-20% in-person work, with highest intensity during stakeholder engagement (Q3-Q4 2025/26) and educator training delivery (Q1 2026/27).

Required Skills and Experience

We are seeking a contractor with demonstrated expertise in community facilitation, stakeholder engagement, and adult education. The ideal candidate brings deep knowledge of Calgary's housing landscape and proven ability to build trust across diverse communities.

Core Requirements

Facilitation & Training Expertise

Minimum 3 years of experience designing and delivering adult education or community training programs

Proven ability to facilitate group discussions with diverse stakeholders, including those with conflicting interests (e.g., tenants and landlords)

Experience adapting content and teaching approaches for diverse learning needs, including neurodivergent learners, would be an asset.

Strong skills in both virtual and in-person facilitation formats

Community Engagement & Relationship Building

Demonstrated success coordinating engagement activities with multiple stakeholder groups

Experience recruiting and supporting community-based educators, volunteers, or program partners

Ability to build credibility and trust with equity-deserving communities, including Indigenous peoples, racialized communities, newcomers, and persons with disabilities

Understanding of trauma-informed and culturally responsive engagement practices would be an asset

Local Housing Knowledge

Excellent working knowledge of Calgary's rental housing landscape, including current challenges facing tenants and landlords

Familiarity with Alberta's Residential Tenancies Act and common tenant-landlord issues

Established connections within Calgary's housing, social services, or community development sectors (preferred)

Technical & Organizational Skills

Proficiency with MS Office Suite, Zoom, and virtual collaboration tools

Experience with Learning Management Systems (LMS) or online training platforms

Strong organizational skills with ability to manage multiple activities, deadlines, and stakeholders simultaneously

Excellent written and verbal communication skills

Data & Reporting

Experience collecting and organizing program data, participant feedback, and activity statistics

Ability to maintain accurate records and prepare clear activity summaries

Additional Assets

Prior experience with the RentSmart program or similar tenancy education initiatives

Background in tenant support services, housing counseling, or landlord relations

Formal credentials in Adult Education, Social Work, Community Development, or related fields

Experience working with neurodivergent populations or neuroinclusive program design

Bilingual capacity (particularly languages spoken by newcomer communities in Calgary)

Understanding of anti-oppressive practices and equity frameworks

Equivalency Statement

We recognize that relevant expertise comes through many pathways. Candidates with a combination of lived experience, community-based learning, and professional practice that demonstrates equivalent capabilities are strongly encouraged to apply and should clearly outline these equivalencies in their application.

Contract Term & Time Commitment

This is an

18-month contract

from

November 2025 through April 2027

, with possibility of extension based on project needs and funding availability.

The expected time commitment is approximately 15-

20 hours per week

, though hours may fluctuate based on project phase:

Location & Work Arrangements

This contract requires a

Calgary-based contractor

and includes flexible working arrangements. Some travel within the Calgary region may be required to reach diverse communities and delivery sites.

Work Environment

This is a dynamic, collaborative project requiring adaptability and initiative. The contractor will work independently while maintaining regular communication with the RentSmart Manager, Development Manager, and Education Specialist. The project involves frequent interaction with Community Educators, tenants, landlords, housing organizations, and community partners.

Our team operates with a culture of equity, respect, and continuous learning, grounded in principles of reconciliation, accessibility, and social justice.

Compensation

This contract offers an

hourly rate

(negotiable based on experience and qualifications).

Estimated commitment

: Approximately 20 hours/week over 18 months

Payment terms

: Monthly invoicing upon receipt of detailed invoice showing hours worked and activities completed

Contractor responsibility

: All statutory remittances (CPP, EI, income tax), professional liability insurance, benefits, equipment, and home office expenses

Please include your proposed hourly rate in your application.

Budget Management

The project team will conduct quarterly budget reviews to track expenditures against milestones and project phases. This approach provides flexibility for the variable intensity of work across different project phases while ensuring fiscal accountability.

How to Apply

Interested candidates should submit a proposal package by

November 15th, 2025, at 1:00pm MT

, including:

1.

CV

outlining relevant experience in facilitation, community engagement, and adult education

2.

Cover letter

(maximum 2 pages) addressing:

Your approach to facilitating stakeholder engagement across diverse and potentially conflicting groups (tenants, landlords, service providers) Your knowledge of Calgary's rental housing landscape and connections within the community Your experience with inclusive and culturally responsive education practices Your proposed hourly rate and rationale
3.

Portfolio or work samples

demonstrating relevant experience, such as:

Training materials or curriculum you've developed or adapted Facilitation guides or session plans Stakeholder engagement reports or consultation summaries Examples of community outreach or educator recruitment strategies
4.

Two professional references

familiar with your facilitation and community engagement work

Submit applications to:

Email: info@centre.support

Subject line: RentSmart Calgary Project Coordinator Application

Accessibility and Accommodation

The Community Housing Transformation Centre is committed to inclusive hiring practices. We welcome applications from all qualified candidates and actively encourage submissions from Black, Indigenous and racialized communities, persons with disabilities, neurodivergent individuals, 2SLGBTQ+ persons, and those with lived experience of housing insecurity.

Selection Process

Shortlisted candidates will be invited for interviews in November/December. We expect to finalize the contract by

November 22, 2025,

to align with project timelines.

Job Type: Part-time

Pay: $30,000.00-$40,000.00 per year

Work Location: Remote