Job Description

Program Support Worker - IWIN Program

Type:

Full-time, Contract until March 31, 2028 (Renewable Annually)

Location:

Edmonton (In-person)

Bona-fide Occupational Requirement (BFOR):

Must be a woman, femme, or female-identified due to the gender-specific and culturally responsive nature of the programming.

Application Deadline

:

August 5, 2025


We appreciate all applications. Only those selected for an interview will be contacted.

About The Newcomer Centre



Since 1981, the Newcomer Centre has supported people from over 100 countries and offered services in more than 30 languages. We're guided by four values--

Compassion, Interconnectedness, Empowerment, and Accountability

--and work together to help newcomers settle, grow, and thrive.



Learn more at www.newcomercentre.com.

About the Program



The

Immigrant Women's Integration Network (IWIN)

is part of our

Community Programs Department

, which offers inclusive, community-based programming to reduce isolation and support newcomer engagement. IWIN creates space for immigrant and refugee women to build skills, confidence, and community connections.



As a

Program Support Worker

, you'll contribute to a small, dedicated team focused on delivering safe, welcoming programming. You'll help coordinate logistics, support participants, and ensure smooth operations, making a meaningful difference in the lives of women building new lives in Edmonton.



Learn more about our Community Programs here.

What You Will Do



Participant Engagement & Support


Lead outreach and participant intake Welcome and assist participants through the full program cycle Refer participants to additional internal or external supports

Program Coordination


Help plan and run group sessions, events, field trips, and guest speaker visits Manage bookings, supplies, registration, and transportation Support in-person and virtual sessions, including backup facilitation

Administration & Communication


Maintain accurate records in ICARE, SharePoint, Istedy, and other systems Track attendance and feedback for reports Create program materials, posters, and newsletters (with support from Communications) Build positive relationships with community partners

What We're Looking For



We value diverse experiences and welcome applicants with a strong commitment to supporting immigrant women. While formal education is an asset, lived experience and hands-on skills matter most.

Required:

BFOR:

Must be a

woman, femme, or female-identified

person, due to the gender-specific and culturally responsive nature of the program Experience working with diverse communities and demonstrated cultural awareness, including an understanding of immigrant experiences and migration journeys. 2+ years of experience in community programs, outreach, or direct service 2+ years of experience working with immigrant or refugee communities, particularly with women

Preferred:

Diploma or degree in community/social services or a related field Experience with participant intake, support, or event coordination Fluency in a language other than English Familiarity with systems like ICARE, SharePoint, or Istedy Strong computer skills (Microsoft Office, email, Teams, cloud storage) Creative skills for communication tools (e.g., posters, newsletters)

Skills That Will Help You Succeed



These core skills are critical for success in this role:


Communication: Clear verbal and written skills; active listening across cultures Relationship Building: Builds trust and connection with participants and team members Organization: Manages time, records, schedules, and details effectively Cultural & Gender Sensitivity: Understands diverse lived experiences and creates inclusive spaces Teamwork: Collaborates well in a small, purpose-driven team

Our Commitment



The Newcomer Centre values

Accountability, Compassion, Empowerment, and Interconnectedness

in building an inclusive workplace. We invest in talent development, leadership growth, and diverse recruitment to foster a thriving team. By embracing different backgrounds and experiences, we create a high-performing, rewarding, and welcoming environment for all.