Job Description

Our client is looking for a professional to join their team.

Who you are!

You are an outgoing, detail-oriented administrative professional who enjoys interacting with customers. You would like to work in a meaningful organization focused on public health and the environment.

What Your Impact Will Be

The Program Support Coordinator handles customer inquiries and facilitates membership renewals, registrations, and other customer transactions using the association management system (AMS) and other systems. This position also assists with program delivery-related tasks. As a customer-facing position this role requires strong customer service skills, but also exceptional attention to detail when entering large volumes of program, customer, and transaction-related data into our system and program or project files.

Where is it based?

Burnaby, BC. The role is hybrid.

Travel may be required to Penticton for the Annual Conference, held May 14-16, 2023.

Responsibilities

Provide front-line response and proactive phone outreach to customers regarding membership and the Association's programs and services.

Provide customer support for purchases and registrations; this includes entering data and payment information into the association management system, preparing, and distributing invoices and receipts, registering customers in classes and events, publishing job postings, and following-up on receivables.

Work with the staff to continually improve customer experience and the efficiency of transactional and finance-related processes.

Perform a variety of program support activities as required and including, but not limited to:

Sending information, notifications, and reminders to customers and students.

Preparing records, documents, and materials for courses and exams.

Other duties.

Must Haves

2+ years of related experience, preferably in a membership-focused environment.

Experience providing a front-line response to customers.

Experience using association management systems is an asset.

Basic knowledge of mathematics and finance principles.

Knowledge of best practices for data management.

Strong Microsoft Office skills.

Fluent oral communication skills in English.

Excellent customer service skills - listens to customer needs and responds in a positive and proactive manner.

Highly organized - can always find what is needed when it is needed.

Exceptional attention to detail - driven to always get it "right" and takes pride in providing accuracy in all work.

Strong communication and interpersonal skills - listens and understands, shares ideas or concerns with others clearly and effectively.

Strong problem-solving skills - accurately assess problems, and efficiently identifies and implement solutions.

Authentic and approachable - present oneself and engages in an authentic and approachable manner with members and volunteers.

What do they offer?

An hourly rate of $25.96 - $28.37, depending on experience, plus 4% in lieu of vacation.

The position is part-time, beginning immediately and ending on June 3, 2023.

Approximately 24 hours of work per week with the option to work mostly from home.

Flexibility in the work schedule can be accommodated.

Is this you?

Please send your resume to jobs@expertrecruiters.com or apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, if you have already met a member of our team and are interested in this opportunity please call or email us asap