Campus Location: New Westminster
Regular / Term: Term Part-Time (17.5 hours per week; Term: now until March 31, 2026)
Closing Date: Open until filled with a first review on September 16, 2025
Position Summary
This dynamic and multifaceted role supports the delivery and administration of Family Justice's three professional certificate programs while serving as Tier 1 IT support for the provincially mandated Parenting After Separation courses. They may also assist in other areas of the division.
Acting as the initial point of contact for public inquiries and technical troubleshooting, the position plays a key role in ensuring a smooth user experience for individuals navigating sensitive family transitions. The incumbent will mail out completion certificates, work to resolve access issues, support the implementing of course updates, and assist with course outages. They will assist with data management and support statistical reporting, as well as manage records for user accounts.
In addition to providing Tier 1 IT assistance, the role supports all aspects of course and class administration--from managing registrations, student records, and classroom logistics to coordinating instructor travel and ensuring materials are current and accessible. Additional duties include preparing class masters and verifying Colleague entries for accuracy. The Program Representative books rooms, sets up classrooms, and makes sure that the required room equipment is present. They edit, format, and order course materials and maintain course files. Additionally, they enter student grades, track assignment submissions, and set up course evaluations.
The incumbent also assists in program administration tasks such as responding to student and public inquiries, maintaining student records, processing applications, preparing and sending welcome packages to students, communicating registration information to students, compiling statistical reports, and supporting graduation and recognition of prior learning processes.
With additional responsibilities in general administration, including financial processing and maintaining digital records, documenting work processes, and drafting correspondence, this position is essential to the seamless operation of the program and its learner-centered mission.
Qualifications & Requirements:
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