Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

JLL is seeking an experienced Program Manager - AI Governance to spearhead a transformative and mission-critical initiative that will establish enterprise-wide AI risk oversight and address urgent compliance requirements across our global organization. This pivotal role offers the opportunity to shape the future of AI governance at one of the world's leading commercial real estate services firms, working directly with executive leadership to remediate critical findings and ensure compliance across all AI initiatives.



Reporting to the Central AI Program Manager, you will collaborate with key stakeholders to build robust governance frameworks that enable innovation while maintaining the highest standards of risk management and regulatory compliance.

What your day-to-day will look like:

Third-Party AI Tool Governance

Lead follow up activities related to decisions, outcomes and actions from the AI Risk Governance Steering Committee



Design and manage comprehensive 3rd party AI tool assessment process including intake, risk evaluation, and approval decisioning



Establish standardized criteria, workflows and tracking for evaluating AI vendor solutions against security, compliance, and business requirements



Coordinate cross-functional review teams and maintain decision audit trails



Compliance Framework Development

Provide strategic input and lead follow up activities related to decisions, outcomes and actions for third party tool requests and risk assessment workflows



Develop and optimize AI governance best practices aligned with JLL policies and processes as well as regulatory requirements and industry standards



Create standard engagement models and repeatable processes for AI risk identification, assessment, and mitigation



Audit Remediation Leadership

Establish engagement model and reporting framework to insure on-time delivery of AI Audit findings remediation



Develop comprehensive remediation plans with clear timelines, ownership, and success metrics



Monitor progress against Management Action Plans and provide regular updates to executive leadership and audit teams



Enterprise AI Program Management

Coordinate with business units to ensure AI projects align with governance requirements and risk appetite



Establish metrics and reporting mechanisms to track AI governance program effectiveness including resolution of GIA Audit findings in accordance with the agreed management action plans and mitigate application sprawl with implementation of standardized 3rd party AI tool assessment process with < 30-day average review cycle



Policy & Process Development

Partner on AI governance policies and standards, training materials and communication strategies to drive organization-wide AI governance awareness



Maintain current knowledge of AI regulatory landscape and adapt governance framework accordingly



Required Qualifications

5+ years of program management experience with demonstrated success leading cross-functional initiatives

2+ years of experience in regulatory compliance, audit remediation, or enterprise risk management

Prior experience in AI governance or technology risk management

Real estate or professional services industry experience

Proven ability to coordinate complex stakeholder groups and drive consensus among diverse business units

Experience managing multiple concurrent workstreams with competing priorities and tight deadlines

Strong project management methodology expertise (PMP, Agile, Six Sigma preferred)

Demonstrated success remediating internal audit findings and implementing sustainable control frameworks

Experience working with external auditors, regulators, and compliance teams

Knowledge of Management Action Plan development and execution

Executive-level communication and presentation skills with ability to influence senior leadership

Strong analytical and problem-solving capabilities with attention to detail

Ability to translate complex technical concepts into business language for diverse audiences

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.