Job Description

Program Manager Traffic Safety and Operations

Posting Id 2082
Department Planning and Infrastructure Department
Division Infrastructure Planning and Development Engineering
Rate of Pay $112,290.00 -$130,249.00 Annual
Job Type Permanent Full Time
Replacement/New Position Replacement
Posting Type Internal and External
Posting Date 05/03/2023
Application Deadline 05/23/2023

Position Summary

Reporting to the Manager, Transportation and Traffic, the Program Manager of Traffic Safety and Operations will provide strong leadership and supervision, excellent project and program management, and expert guidance to staff by following the City\'s core values of Care, Collaboration, Courage, and Service.

This role serves as the Traffic Safety expert for the City. Under management direction, the Program Manager will oversee the Traffic and Safety Operations group, providing supervision and co-ordination of daily activities of the traffic analysts and technical traffic staff to address inquiries relating to transportation and traffic safety, operations and parking.

The Program Manager will also lead Traffic Safety and Operations annual programs. Programs include but not limited to Pole Mounted and Temporary Radar Board Programs, Sidewalk Infill Program, School Crossing Guard Program and Community Safety Zone Program. This position will facilitate public education on traffic safety.

The Program Manager is also responsible to lead, coordinate, and oversee the delivery of various Traffic Safety and Operations capital projects. This includes project initiation, planning, management and delivery of projects such as Traffic Safety and Operations Strategy and Implementation, Automated Speed Enforcement, Traffic Safety and Operations Assessments, Traffic Calming Projects and Human Factors Assessments.

This position will also develop policies and standard operating procedures as it relates to traffic safety and operations and provide input to the annual budget and 10-year capital forecast.

Key Duties and Responsibilities

Program Management: Traffic Safety and Operations

• Oversee the administration and management of the City\'s traffic safety and operations investigations including providing assistance to City staff, the public and elected officials with recommended remedial measures
• Liaise and coordinate with staff of various City Divisions, as well as external organizations and agencies on projects and issues related to traffic safety and operations
• Lead Traffic Safety and Operations Programs on an annual basis. Programs include but not limited to Automated Speed Enforcement, Pole Mounted and Temporary Radar Board Programs, Sidewalk Infill Program, School Crossing Guard Program and Community Safety Zone Program, Traffic Data Collection Program
• Develop and implement guidelines and procedures related to traffic safety and operations, and monitor, evaluate and review delivery of associate policies and strategies
• Develop and document performance indicators and objectives for all new and existing traffic safety and operations programs
• Track complaints statistics, analyze data, develop and monitor performance indicators to ensure excellent customer service and continual service improvement and complete year end reports
• Prepare reports to Council, as required, to support translating corporate goals and priorities into coherent procedures, strategies, and initiatives that will deliver their intended outcomes, and to implement promptly the associated decisions
• Monitor, track and collect any data to be used in budget preparation on an on-going basis
• Quality control responses to inquiries and requests for traffic related requests
• Manage budgets related to capital and operational projects initiated by the department related to traffic operations and traffic safety

Administration and Leadership

• Supervise the daily activities of Traffic Analysts and traffic technical staff
• Oversee tasks and activities assigned to Transportation Interns for support of section programs and projects
• Carry-out all human resources and administrative functions associated with supervision of staff including scheduling, authorization of vacation requests and overtime, hiring, discipline, health and safety, performance management and training
• Assist in driving culture change through customer-focused and lean systems improvement, championing the organizational benefits and seeking to embed application of corporate values
• Guide management through changes in traffic regulations and respond to new provincial policy and industry guideline changes through timely development of City guidelines, policies and procedures, working with Public Works Operations, Infrastructure Delivery, and other partners, external agencies and stakeholders, and disseminating information as required
• Research and stay up to date on transportation industry development with respect to emerging technologies

Duties and Responsibilities Cont\'d

Project Management

• Engage with internal and external stakeholders to establish project scope, requirements and alignment with City policies and by-laws
• Review project background information; prepare project Terms of Reference and coordinate the procurement of consulting services, as require
• Project manage and liaise with consultants and partners on projects, research and other relevant work
• Coordinate with staff to collect pertinent data and background information such as traffic and active transportation data, as-built drawings, topographic surveys, sites plans and subdivisions.
• Project management of traffic safety operations projects
• Manage and oversee the engagement with the public in relationship to traffic safety programs, policies, and other associated matters, including preparation of reports, briefings, and presentations
• Coordinate public consultation; collect feedback from internal and external stakeholders

Communications, Stakeholder Management

• Contribute to the development of new traffic safety guidelines, methods, procedures and policies and the review and amendment of existing guidelines, methods, procedures, and policies
• Consult with internal and external stakeholders to ensure project requirements and issues are considered as part of the traffic safety and operations project scope
• Create and write performance measures and objectives for all new and existing traffic safety and operations programs
• Liaise with Council, other departments, external agencies and the public with respect to traffic safety and operations
• Facilitate Public Education on traffic safety
• Coordinate representation at the Road Watch Committee

Intergovernmental and Multi-Jurisdictional Affairs, Partnership Development and Innovation

• Coordinate City traffic safety and operations capital projects with neighbouring municipalities, York Region, Province, Metrolinx and other external agencies to receive feedback as appropriate
• Sit on Technical Advisory Committees and other project committees for external traffic safety related projects and initiatives and coordinate with City Departments for comments
• Monitor developments in provincial legislation and municipal best practices to assess their impact on the operations of the City\'s transportation system
• Work with and develop partnerships to support the work of other City Divisions
• Provide ongoing engagement with other municipalities, organizations, and other stakeholders in order to provide updates on matters relating to traffic safety and operations
• Work with partner organizations to identify opportunities to undertake joint studies, including the coordination of pilot projects and act as lead project manager, as required
• Develop and produce strategic and implementation plans, in partnership with the Manager, Director, Commissioner, relevant stakeholders, and external agencies

Education and Experience

• Diploma or Degree in Civil or Transportation/Traffic Engineering, or related discipline
• Certified Engineering Technology (CET) designation or P. Eng. is required
• Membership with the Institute of Transportation Engineers (ITE) and/or Transportation Association of Canada (TAC) is considered an asset
• 6 years experience in transportation/traffic safety, operations, and parking studies with supervisory/management related experience

Required Skills/Knowledge

• Supervisory experience in a municipal government environment
• Experience dealing with traffic safety, traffic operations, and traffic calming issues and defending municipal practices, guidelines, by-laws, policies, and techniques
• Experience writing reports for the Committee of the Whole, Council and Senior Management
• Proficient in Microsoft Office Suite, Synchro, and Traffic Engineering Software
• Thorough knowledge and experience in the Highway Traffic Act, Highway Capacity Manual (HCM), Ontario Traffic Manuals, Transportation Association of Canada Geometric Design Guide for Canadian Roads, and OPSD Standards
• Strong Knowledge of municipal legislation, policies and practices relevant to the position and a strong awareness of current political and economic issues affecting municipal government
• Demonstrates good judgement, solves problems and makes sound decisions
• Demonstrates effective leadership of a team in a strong customer service focus environment
• Shows commitment to personal growth, development and leadership opportunities
• Shares new ideas and challenges the status quo
• Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect and trust
• Demonstrates and encourages excellent listening skills and different point of view
• Takes initiative to participate in a culture of learning, mentoring and sharing
• Contributes to building and being a part of a positive culture
• Must possess a valid Ontario Class \xe2\x80\x9cG\xe2\x80\x9d Driver\'s License, and have access to a vehicle for use on corporate business (mileage compensated) and will be required to provide proof of vehicle insurance upon hire

Leadership Competencies

• Builds people and culture
• Cultivates open communication
• Demonstrates personal leadership
• Navigates and leads through complexity and change
• Shapes the future

Attention Internal Candidates: All current City of Richmond Hill employees are required to apply via the \' \' link on the .

We thank all candidates for their interest, however, only those under consideration will be contacted.

The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

Richmond Hill