Program Manager Professional Services Automation
Toronto, ON, Canada
Job Description
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About the Company Cyderes is a global cybersecurity powerhouse offering comprehensive solutions around managed security, identity and access management, and professional services. Cyderes provides the people, process, and technology modern enterprises rely on to manage risk, maintain compliance, and respond to security threats with greater speed, scale, and cost-efficiency than traditional in-house solutions. Born from the merger of two award-winning cybersecurity firms, Herjavec Group and Fishtech Group, Cyderes has six security operations centers and offices across the United States, Canada, the United Kingdom, and India.
Responsibilities As the Program Manager, you will lead and drive internal, consulting, and subcontractor teams to deliver the desired business objectives for the project.
- Plan overall project portfolio tracking strategy
- Perform daily project portfolio tracking throughout the program lifecycle
- Manage the program\'s budget, ensuring project/program budgets and financials are forecasted and managed on time
- Manage and report on the program risks and issues as well as take corrective measurements
- Manage the specific Kantata/Kimble implementation project and relationship with the Implementation consultant(s)
- Work cross-functionality within the Cyderes team
- Identify and coordinate the interdependencies among projects
- Manage stakeholders\' communication
- Manage security and other federal/state/city requirements
- Provide strategic guidance and direction to project managers
- Prepare Weekly and Monthly program status reports and related Dashboard accounts
- Conduct project stakeholder meetings to solicit feedback, and set expectations
- Schedule and attend meetings with stakeholders, sponsors, and Implementation team members as necessary
- Own customer relationship management throughout the delivery and deliver best-in-class customer service.
- Establish and execute a plan, including management of tasks, deliverables, risks, resources, and issues. Create a WBS.
- Escalate issues or concerns to critical internal and customer stakeholders
- Produce regular reports on the progress of projects and metrics
- Provide customer service, including interacting with customers, answering customer inquiries, and effectively handling customer escalations
- Adhere to Cyderes\'s established project management methodologies
- Work directly with the Director of Service Delivery Management
Experience
- 4+ years\' experience overseeing multiple project teams as a program manager, including a Professional Service Automation (PSA) implementation
- Demonstrated ability to lead mid to large-scale software implementation projects to successful completion on time and within budget
- Experience leading projects involving multiple 3rd party system integrations, process definition, process improvement, and business transformation
- Work effectively with a team and independently
- Experience with all PM processes (project schedule, financial management, issue/risk management, resource management, RAID log, RACI)
- Can identify opportunities for improvement to the project delivery process, Can recommend and drive implementation of solutions
- Bachelor\'s degree in business, Finance, Computer Science, Operations Research, Computer Engineering, or equivalent formal training or experience
- Demonstrated written and oral communication skills, especially Executive communication, but also to consulting and subcontractor team members
Preferred
- Experienced with Kantata/Kimble PSA Integration
- Experienced in the Professional Services industry
- Service delivery experience as a member of a consulting firm or a leading software provider
- Professional Certificate: PMI/PMP
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Job Detail
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Job IdJD2139466
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationToronto, ON, Canada
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EducationNot mentioned