Job Description

Program Manager - Developmental Services Sector

Location: Oshawa
Job Type: Full-Time | Permanent
Work Location: In-Person

About Us

We provide specialized residential care and behavioral support to adults with developmental disabilities--many of whom are dual-diagnosed. Our programs operate 24/7 to ensure consistent, high-quality care in a supportive and safe environment.

We're seeking a

Program Manager

who will lead frontline staff, oversee day-to-day program operations, and ensure compliance with Ministry regulations and agency standards. This is a key leadership role that supports client well-being and staff excellence.

Key Responsibilities

Provide direct supervision to staff and attend assigned programs weekly Manage day-to-day operations across residential programs Respond promptly to incidents and submit required documentation Conduct monthly reviews of clients' behavioural progress Participate in on-call rotation Lead recruitment, onboarding, and staff training initiatives Attend clinical meetings and liaise with psychologists and clinicians Ensure up-to-date certifications for team members Support payroll documentation and approval processes Address performance concerns in collaboration with HR Maintain health, safety, and cleanliness of residences Build and maintain positive relationships with families and external partners Mentor senior staff and promote leadership within the team Monitor adherence to Health & Safety and Ministry standards

Required Qualifications

Post-secondary education in Social Services (e.g., DSW, SSW, CYW) Minimum

5 years

of experience in social services or residential care Minimum

3 years

of supervisory experience Valid

Class G Driver's Licence

Current

CPR/First Aid

Clear

Vulnerable Sector Police Check/Broad Record Check

Excellent communication, judgment, and problem-solving skills Ability to manage crisis situations and adapt to changing priorities Strong report writing and active listening skills Familiarity with Ministry of Children, Community and Social Services (MCCSS) standards

Perks & Benefits

Dental & Vision Care Life & Disability Insurance Employee Assistance Program (EAP) Paid Time Off Inclusive, team-oriented workplace culture

Other Details

Schedule:

8-hour shifts; flexibility required

Relocation:

Must be able to reliably commute to or relocate within Durham Region

Language:

French not required

Work Type:

In-person
Job Types: Full-time, Part-time, Casual

Pay: $60,000.00-$70,000.00 per year

Benefits:

Dental care Life insurance Paid time off Vision care
Schedule:

12 hour shift Day shift Holidays
Language:

English (preferred)
Work Location: In person

Application deadline: 2025-07-07
Expected start date: 2025-07-14