Job Description

Come Build Hope and Homes with Us!



Program Manager - Full Time

Coves Landing - 46 Elmwood Place, London, ON

Salary:

$63,400- $84,200

Closing Date for Applications:

August 24, 2025

Position Description:

As a Program Manager at Indwell, you will provide strategic and compassionate leadership to our housing program, Coves Landing, with potential future oversight of additional programs. Rooted in Indwell's core values of dignity, love, and hope, you will steward the mission by cultivating a well-functioning interdisciplinary team and workplace to foster a supportive housing program for residents who live with complex mental health diagnoses, dual diagnoses, substance use, and recent experiences of chronic homelessness.



Reporting to the Regional Program Manager, you will be responsible for overall program oversight, community engagement, team development, and the health and well-being of residents. You will cultivate a workplace culture grounded in belonging, collaboration, and purpose. As a leader at Indwell, you will model and promote the organizational mission, vision, and values in all aspects of leadership as well as a deep commitment to recovery-oriented principles. You will foster a culture of hope, compassion, and belonging.



As a key organizational leader, you will also contribute to the growth and evolution of Indwell's supportive housing programs.



This role requires a resilient, creative, and relational leader who thrives in dynamic environments and carries a hopeful outlook for transformation in both individuals and systems.



What matters to you? Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. You aspire to create a positive foundation for your team members to thrive and grow through your guidance and mentorship. A place where your influence will be valued to engage others in unity to champion the vision of creating communities that TRANSFORM lives.

About Indwell:

Founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1250 tenants to meet their needs of health, wellness, and belonging. To learn more, go to: indwell.ca/our-model

Hours of Work:

40 hours per week. Flexibility required to meet program needs, including evenings, weekends, holidays, and participation in an on-call rotation.

WHAT YOU WILL BE DOING:

Program Development and Launch



Collaborate with organizational leadership to recruit, onboard, and develop a cohesive interdisciplinary team Lead the launch of Coves Landing, a 50-unit supportive housing program, in partnership with the City of London's Coordinated Access system Support the creation of a welcoming, inclusive, and trauma-informed environment for residents and staff. Coordinate program design and logistics, including unit occupancy and resident onboarding Develop and strengthen partnerships with external service providers to ensure comprehensive, wraparound support for residents Embed Indwell's strategic priorities and mission into every aspect of program planning and implementation

Program Oversight and Quality Assurance



Provide leadership that reflects Indwell's mission and values in daily operations and long-term planning. Uphold high standards of care by aligning practices with evidence-based models, including recovery principles, trauma-informed care, and psychosocial rehabilitation Ensure staff are well-supported through training, mentorship, and opportunities for growth. Promote a healthy, values-based team culture grounded in mutual respect and professionalism. Maintain program compliance with relevant legislation, organizational policies, and accreditation standards Implement and maintain internal decision-making frameworks and service delivery standards. Lead critical incident debriefs, identify systemic gaps, and collaborate with regional leadership on continuous improvement Oversee tenancy and housing-related processes, ensuring alignment with the Residential Tenancies Act, Landlord Tenant Board guidelines, and internal policies

Team Leadership and Development



Supervise and support staff, volunteers, and students, ensuring clarity in roles and responsibilities while fostering professional growth and leadership development Promote a reflective practice culture by modeling self-awareness, humility, and a commitment to personal growth Facilitate regular team meetings and ensure clear, consistent communication across all levels of the program Conduct performance reviews and develop individual staff development plans Foster a professional, compassionate, and goal-driven team culture Provide leadership during crisis or high-stress situations, and step into front-line support roles when needed Ensure strong onboarding, training, and ongoing supervision practices are in place and maintained, in collaboration with People and Culture at Indwell

Resident Support & Tenancy Stewardship



Lead the team in providing individualized, person-centered support that honours the dignity and agency of each resident Ensure program leadership is skilled at guiding service planning, case conferencing, and care coordination to ensure integrated and comprehensive support Ensure that each resident has access to resources that promote stability, recovery, and flourishing Oversee rent collection, occupancy tracking, and tenancy processes in compliance with the Residential Tenancies Act and Indwell policies Support asset-based community development within the program that is inclusive, supportive, and rooted in the organizational values

Facilities Collaboration



Ensure building safety and cleanliness by collaborating with Indwell's Facilities Team and external contractors Monitor and respond to building needs, including maintenance, pest control, and emergency preparedness Ensure regular safety inspections and emergency protocols are followed Maintain compliance with all organizational and legal building standards

Administration and Reporting



Ensure timely completion of reports, accurate data entry, and strong record-keeping practices Support budget oversight, rent ledger accuracy, and program-related financial documentation Lead internal audits, quality improvement initiatives, and compliance reviews as needed Reflect on insights from program and organizational data to discern emerging needs and shape meaningful priorities and guide ongoing improvement

Community Engagement and Public Relations



Advocate for the needs of residents and the values of supportive housing in the broader community Establish and maintain strong relationships with community, municipal, and health partners Represent Indwell at local tables, committees, and community forums Support community awareness and fundraising efforts in partnership with Indwell's Community Development and Engagement Team Encourage and empower staff participation in community partnerships and events

WHAT YOU WILL BE BRING:

Post-secondary education in social work, psychology, or a related discipline A minimum of three years of leadership experience in a social service, health care, or housing-related context. Knowledge and experience in mental health, addiction, or healthcare and supportive housing sectors Deep alignment with and demonstrated commitment to Indwell's vision, mission, and values as well as trauma-informed care and recovery principles Skillful ability to build strategic partnerships Strong supervisory, organizational, and communication skills Strong interpersonal and leadership skills, with the ability to nurture high-functioning, resilient teams. Demonstrated ability to lead with integrity, humility, and compassion Flexibility, initiative, and the capacity to work in a fast-paced, complex, and evolving environment Proficiency in understanding and applying relevant legislation, including the Residential Tenancies Act

We want you to thrive:

Vacation: 3 weeks paid with 8 HEAL days (sick and personal appointments) per year Extensive Benefits paid: Extended health (100% medication coverage- some exceptions may apply), dental and vision care. Life Insurance and Long-Term Disability Employee Assistance Program- primary care and professional consulting services Group RRSP: Indwells contributes 5% of salary New Staff Orientation Days Professional and Personal Development- annual Leadership Conference (themed with guest speaker) + Spiritual Ranch Retreat (reflection and recharge with various outdoor activities). Cliffs Strengths Finder Assessment facilitated by People Developer for mentoring opportunities, Lunch and Learn Webinars, Indigenous Cultural Competency and 2SLGBTQ Awareness. Non-Violent Crisis Intervention (NVCI), First Aid/CPR/Naloxone, Therapeutic Relationships and Applied Suicide Intervention (ASIST) Social Events: Indwell's Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings

As Indwell works to support diverse tenant populations, we are seeking to create a diverse work culture that closely matches the diversity of our communities with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives. Our supports, services and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities. Indwell's leadership are motivated by the example of Jesus Christ as reflected in Indwell's statement of faith.



Inspired to JOIN OUR TEAM, we invite you...

To APPLY:

Please forward your cover letter and resume to our website: www.indwell.ca/careers. We thank all for your interest; however, only those applicants that are being considered will be notified.



Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.



Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under?Indwell's?Employment policy.