Job Description

Position Details

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Posting #:

31699

Department:

Cleghorn Program - Hamilton

Employee Type:

Regular, Full Time

If Temporary, Number of Weeks:

Union:

Non-Union

Openings Remaining:

1

Schedule

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Work Days:

Monday to Friday

Time of Day:

Days

Shift:

7.5 hour

Shift Start:

Hours are subject to change based on operational requirements.

This position may be scheduled at any of the following sites:

West 5th Campus (Hamilton Mountain)

Application Dates

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Opening Date:

08/07/2025

Closing Date:

15/07/2025 Applications must be received online by 12:00 midnight on the Closing Date

Position Description

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UNIT SUMMARY:

The Cleghorn Early Intervention for Psychosis Clinic is an outpatient service at St. Joseph's Healthcare Hamilton that provides assessment, treatment and recovery oriented rehabilitation and support to individuals, age 16-29 experiencing psychosis for the first time.

POSITION SUMMARY:

The Program Manager is accountable to the Clinical Director, Schizophrenia and Community Integration Service. The Program Manager assumes responsibility for the designated areas as assigned, including the Cleghorn Early Intervention Psychosis for Clinic. The Program Manager is accountable for the hiring and effective management of all direct report staff and for financially managing the cost centres for assigned units.


The Program Manager, Cleghorn Program and any other assigned areas is responsible for the overall management of the human and fiscal resources required to meet the patient care needs as well, as for the integration of quality and other patient safety initiatives. The Program Manager takes an active role in strategic planning, program development, volume management and quality monitoring. The Program Manager promotes the integration and ongoing advancement of standards and best practices. As a leader, the Program Manager provides, facilitates and promotes excellent care to the patients and family of the clinical areas and the best possible professional service from the staff and physicians, and engages effectively with other programs and services at SJHH as well as the community. In collaboration with the interdisciplinary team, the Program Manager facilitates educational activities and research throughout the Program.

RESPONSIBILITIES:

Performs corporate and program management responsibilities that support and advance SJHH goals such as: contribute to corporate efforts and initiatives, as appropriate, to enhance SJHH's mission, vision, values, and goals; represents the program internally on SJHH committees, as required, and SJHH in the external community at conferences, workshops and committee work. Performs duties in a manner that demonstrates the employee's commitment to developing a culture of patient and staff safety through accountability, reliability, trust and team work Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contraventions of the Act, in a timely manner Liaises with OHS/HR to develop return to work plans for staff who require accommodation(s) Fosters effective employee and labour relations through knowledgeable interpretation and implementation of hospital policies and collective agreements. (ONA, CUPE, OPSEU) and responsible for recruitment, retention and discipline of staff. Works with the interdisciplinary team to design and implement excellent delivery models that include clinical pathway development, establishing of new client care services and programs that improve the Department services for clients, family and community Develops and maintains partnerships with key community stakeholders (School Boards, Satellite partners, etc) and leads the department's Community Advisory Committee, ensuring representation from various stakeholder groups (clients, family members, community partners) on the Committee Monitors attendance of all direct report staff and ensures expectations of attendance management program are adhered to Liaises with all medical staff and students, including program psychiatrists Develops collection methods and provides clinical data analysis on service utilization which is used to measure performance of program in achieving corporate and program strategic goals. This includes report writing for various levels of the organization such as, executive team members, program managers, and front-line staff. Collaborates in the design and implementation of methods and techniques to continuously improve the delivery of service, with attention to patient flow and intake pressures and ensures excellence in patient care. Ensures the collection and reporting of financial and service data, including the monthly, quarterly and year-end reporting of waitlist, MIS data and required information for through Ontario Health Centre of Excellence Provides leadership in the development of new initiatives by creating an environment that encourages creativity, innovation and critical thinking among the interdisciplinary team Develops, implements and evaluates staff education and training programs in collaboration with relevant resources including professional practice leads Contributes to education and professional development of staff, students, and colleagues in an environment of mutual respect and understanding. Participates in corporate level process improvement projects to improve overall hospital efficiency and effectiveness, using various strategies including LEAN, and will assist others in the organization to lead Process improvement projects Works with the interdisciplinary team to design and implement excellent delivery models that include clinical pathway development, establishing of new client care services and programs that improve the Department services for clients, family and community Develops and maintains partnerships with key community stakeholders (School Boards, Satellite partners, etc) and leads the department's Community Advisory Committee, ensuring representation from various stakeholder groups (clients, family members, community partners) on the Committee Engages in review of complaints/compliments for assigned areas including investigation and resolution of same. Participates in the Mental Health and Addiction Program Manager-on-Call roster Fosters an environment which facilitates the use of evidence informed practices, ongoing professional development, and interdisciplinary care, research and program evaluation Maintains own competency in accordance with relevant professional standards

QUALIFICATIONS:

Undergraduate Degree in a related discipline required (Nursing, Occupational Therapy, Social Work) Master's Degree preferred CPR, First Aid and Non-Violent Crisis Intervention (CPI) Certification required 3-5 years practical and related experience, on the job training required Management experience required, with advanced knowledge of management and leadership principles in an interdisciplinary community-based mental health care environment Demonstrates excellence in interpersonal, communication, coaching, mentoring and team-building skills that facilitate positive interactions among all members of the interdisciplinary mental health care team Demonstrates superior understanding of systems, systems analysis techniques, value analysis process and continuous improvement principles and tools -particularly in the field of Early Psychosis Intervention Demonstrated engagement in early psychosis networks supporting best practices and collaboration in Early Psychosis and youth mental health across provincial, national and international (e.g. EPION, CCEIP, IEPA...) Possesses highly developed analytical, problem solving, critical thinking skills Demonstrates a strong recovery-oriented, client-focused philosophy in all interactions Possesses the ability to introduce and effectively facilitate change Demonstrates superior decision-making and organizational skills Demonstrates the ability to provide leadership, support and critical analysis in stressful, complex clinical and emotional situations Analyzes research and incorporates evidence-based practice into clinical practice Demonstrates excellence in written and oral communication Demonstrates effective strategies to guide and manage staff experiencing conflict, performance and/or attendance problems Communicates effectively with the interdisciplinary team and external areas using timely, appropriate written, verbal and non-verbal means Demonstrates the ability to foster a supportive, respectful and inclusive work environment Experience working with youth and their families Demonstrates participation in research, evidence-informed practice, and program evaluation Current and demonstrated knowledge of Mental Health Act, Healthcare Consent Act, Substitute Decisions Act, and Privacy Legislation

St. Joseph's Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH.


We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.