Job Description

About StackTeck Systems Limited

StackTeck, with over five decades of mold building innovation, is a leading source of high productivity tooling solutions for the injection molding industry. StackTeck supplies a wide range of injection molds and IML automation used to produce plastic parts in applications such as caps, closures, medical, PET preforms, and thinwall packaging; as well as complete system integrations including IML. StackTeck has dedicated R&D, testing and part sampling facilities, in addition to plastic part design, prototyping, engineering, and manufacturing capabilities. StackTeck Systems Ltd. is located 8 km north of Toronto\xe2\x80\x99s Pearson International Airport.

SUMMARY: Working in a team of designers/engineers/service technicians, the Program Manager will play a critical role in technical sales, customer relationship management and project management in the realm of custom automated machinery. The role requires direct interaction with Customers, Sales and Operations Teams to deliver and manage orders for the business. Together with the Automation Business Manager, the Program Manager promotes StackTeck\xe2\x80\x99s values and sets the stage so that StackTeck can \xe2\x80\x9cDeliver Great Customer Experiences\xe2\x80\x9d.

MAJOR RESPONSIBILITIES:

• Management of program scope, technical requirements and timelines including leading order kickoff for customer orders.
• Ensure necessary order information is obtained from customers
• Attend design reviews and ensure scope compliance.
• Follow through with customer complaints to successful resolution until system buy-off
• Manage milestones, updates, and follow projects and orders to completion.
• Back up the Automation Business Manager as required.

MINIMUM QUALIFICATIONS:

TECHNICAL KNOWLEDGE/EXPERIENCE

• 3+ years\xe2\x80\x99 experience in a Program, Projects, or Customer Service B2B environment role \xe2\x80\x93 Preference given to candidates with experience in systems integration, industrial automated equipment, and/or industrial automated cells
• Post-Secondary education \xe2\x80\x93 Completion of College or University in Bachelor\xe2\x80\x99s degree in Engineering, Business, or related field preferred.
• Proven knowledge of industrial automation and control systems
• Strong communication and computer skills
• Excellent knowledge of MS Office; working knowledge of program/project management software.
• Able to view 3D models, 2D drawings, and electrical schematics
• Fluency in Spanish is an asset
• Some travel might be required

BEHAVIOURAL

• Decision Making: Utilizing an effective process to make decisions
• Teamwork: Working effectively with others
• Analytical Skills: Strong analytical and problem solving aptitude. Attention to detail
• Interpersonal Skills: Effectively communicating, building rapport and relating well to people. Frequently able to speak with customers
• Versatility: The ability to work on multiple projects simultaneously

In accordance with the Accessibility for Ontarians with Disabilities Act, (AODA), StackTeck will provide accommodation, accessible formats, and communication supports for the recruitment process upon request.

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