Job Description

Role Overview:

The Program Impact Analyst plays a key role in collecting, managing, and analyzing program data to inform decision-making, enhance service delivery, and meet research and funding requirements. This position supports staff and volunteers in outcome measurement, ensures high-quality reporting, and facilitates knowledge translation activities for internal and external stakeholders. Working closely with leadership, the Analyst contributes to a trauma-informed, person-centered organizational culture that values continuous learning, data-driven impact, and collaborative care.

Key Responsibilities

Data Management and Reporting

Program and client-based data entry and analysis to support existing and new grant and research project deliverables Provision of written documentation related to projects, activities and grant reports Provision of general support for staff, students and volunteers in data collection and outcome measurement processes (monitoring use of tools, troubleshooting issues) At times and as needed, assisting in direct data collection with clients. Facilitation of knowledge translation activities for staff, board and external stakeholders as directed.

Administrative and Team Support

Participation in regular staff meetings to share and discuss program impact metrics and other relevant information Assist in internal communications and scheduling to support efficient team operations Participation in regular one on one supervision meetings with the Program Design and Development Director Other duties as required to support the Senior Leadership Team

Preferred Qualifications

An undergraduate degree in social science, health science, public administration, or related field; a postgraduate degree is preferred. Knowledge of and/or experience related to data management, basic evaluation and research methods Attentiveness to regulations related to confidential handling of health information, occupational health and safety legislation/regulations and general ethical-legal considerations Awareness of best practices in social determinants of health and substance use health: up-to-date knowledge of recovery-oriented care and effective approaches in substance use health. Sound understanding of trauma-informed careprinciples and practice.

Required Skills:

Superior communication skills (verbal and written; writing samples will be requested).

Proficiency in using technology for data collection, analysis and reporting including Microsoft and other database platforms.

Able to work with minimal supervision; self-directed and outcome oriented.

Ability to work independently and as a contributing member of a team.

Positive, proactive, very detailed oriented and organized

Ability to process and implement feedback.

Capable of prioritizing work demands and meeting multiple funding proposal and reporting deadlines

Committed to lifelong learning and professional development.

Ability to develop new professional goals as work-related task develop/change

Problem-solving and critical thinking abilities.

Core Competencies:

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Professionalism

Acts with integrity, accountability, and respect. Models SRC's values in all interactions and decisions. Maintains appropriate boundaries and fosters a culture of trust, responsibility, and ethical conduct.

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Organizational Awareness

Understands and aligns actions with SRC's mission, trauma-informed model of care, and strategic goals. Shares relevant information with transparency and promotes consistency across teams and programs.

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Goal-Oriented

Aligns performance and daily activities with organizational priorities and desired impact. Applies knowledge, tools, and skills to consistently meet goals. Uses data and metrics to track progress and foster continuous improvement, while balancing competing demands and timelines.

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Workplace Interpersonal Rapport

Contributes to a psychologically safe and inclusive team environment by communicating clearly, listening actively, and demonstrating empathy. Builds and maintains strong working relationships and supports conflict resolution through respectful dialogue.

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Adaptability and Flexibility

Engages in assigned tasks with steadiness through change and uncertainty. Adjusts priorities and approaches with openness, recognizing the value of diverse perspectives and the evolving needs of the organization and guests.

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Person-Centred Care

Champions SRC's trauma-informed, strengths-based approach by ensuring all activities support positive guest experiences. Demonstrates understanding of the biopsychosocial model and the systemic and social determinants that impact guest well-being.

Job Type

: Full time (37.5 hours)

Work location

: Hybrid. Opportunity to work from home as per an agreed schedule.

Start Date:

asap

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

Extended health care Paid time off
Work Location: Hybrid remote in Saint John, NB E2K 1K6