Job Description

Program Facilitator - TNO/GenTO

TNO - The Neighbourhood Organization (TNO) is a well-established community-based social and health service agency providing a wide range of programs and services supporting low-income and newcomer communities across Ontario and sometimes across different provinces through online services and referrals. We are seeking one

Program Facilitator - TNO/GenTO to

join our team in a

part-time contract

role from

January 6

,

2026

to

March 31, 2026

.

Training as Recreation Therapist, Activity Aide, Program Worker, Physio Therapy Aide, Social Service Worker, PSW

or similar is required for this role, and the ideal candidate will have

2-3 years of experience working with vulnerable clients.

Required qualifications include

a current Recreation Therapy, Social Service Worker, Social Worker, Physio Therapy Aide, P.S.W. certificate, diploma, degree

or equivalent, proficiency with MS Office, and

experience in program activation, recreation, and virtual programming

. Preferred qualifications are a

Physio Therapy Aide or Activation Diploma

, and

experience with frail or at-risk seniors

, particularly those with

cognitive or mental health issues

. Essential skills include

strong interpersonal, communication, organizational, and problem-solving abilities

, with the capacity to work independently and as part of a team, manage challenging situations, and apply health and wellness concepts in therapeutic programming.

Customer service skills, an understanding of proper body mechanics

, and certifications in Food Handling, CPR, and First Aid are assets.

Experience in a Day Centre or community service setting

is also preferred.

Duties & Responsibilities include but are not limited to:

Providing safe and effective direct care and support during programs in order to meet the needs of program members as identified in the interdisciplinary care plan Supporting the independence, dignity, social, emotional and cultural well-being of Program participants Promoting an environment that is conducive to dementia care, mental health care and physical frailty in a community day program setting Supporting the delivery of in-person related to health and wellness of Program participants Planning and conducting assigned programs as well as initiating new programs and planning of special events under the guidance of Therapeutic Recreation Initiating and maintaining therapeutic relationships with the Program participants, their family, and other care providers Provide advocacy and act as a liaison with other service providers Design group session programs and activities promoting health and well-being Ensure client's physical safety and emotional well-being as well as all Social Ensure compliance with all health and safety policies Ensure all clients and the community feedback and concerns are addressed in a timely manner and recorded according to TNO's policies and procedures Ensure program guidelines are followed in order to achieve successful outcomes Serve as a liaison between program clients, participants and community networks Work with the Seniors Program team in achieving successful outcomes Plan, organize and facilitate group workshops and orientation sessions Plan, prepare and evaluate appropriate material for group facilitation & workshops in collaboration with other teams and programs within the agency Input data into appropriate database, maintains required program records, and submits required weekly and monthly reports Coordinate activities with other TNO departments and services Participate in networks of neighbourhood-based service providers Actively participates as a team member and works with others Together with other members of the team, participates in the set up, clean up and take down of the daily activities Plans, delivers, participates and evaluates all programs and services for this role

Vaccination Requirement

- You must be fully vaccinated against COVID-19, subject to any valid medical or religious exemption from vaccination as provided by the Ontario Human Rights Code.

Screening

- As a condition of employment, the successful applicant must complete a Vulnerable Sector Screening.

Job Type: Part-time contract (14 hours/week) until March 31, 2026.

Schedule: Tuesdays and Thursdays from 9:30 AM to 5:30 PM.

Work Location(s):

All TNO service communities with a focus on our Partnership at the Don Mills Jamatkhana at 80 Overlea Blvd

Benefits:

Professional Development Support Public transportation nearby Social activities organized by the organization

Application Process: Please submit your application by December 25, 2025. We thank all applicants for their interest, but only those selected for further consideration will be contacted.

TNO is committed to employment equity initiatives. We encourage residents of Thorncliffe Park, Flemingdon Park, and surrounding communities, and people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities, and other equity-seeking groups to apply. TNO is an equal opportunity employer. Accommodation will be provided in accordance with the Ontario Human Rights Code. Should you require accommodation at any stage of the recruitment process, please let us know. We thank all applicants for their interest but only those selected for further consideration will be contacted.

Job Types: Part-time, Fixed term contract

Application question(s):

Do you have experience working with frail or at-risk seniors? Do you have at least 2-3 years of experience working with vulnerable or high-needs clients? Have you completed training or certification in Recreation Therapy, Activity Aide, Program Worker, Physiotherapy Aide, Social Service Worker, or Personal Support Worker (PSW)?
Work Location: In person