Job Description

A proud member of the Exchange Income Corporation family of airlines, PAL Airlines is headquartered in St. Johns, Newfoundland and Labrador and serves an extensive network of scheduled and charter destinations across Eastern Canada and Quebec. PAL Airlines has over 40 years experience in the aviation industry with a reputation built on safety, reliability, exceptional customer service, and is dedicated to the communities in which we serve.

Our team is continuing to grow, and we are seeking a multi-faceted Program Director with a passion to lead and oversee one of our new large-scale programs within the PAL Airlines team. In this role you will play a vital role in leading and directing all operational aspects of this program all while ensuring seamless execution and delivery of services. The ideal candidate will require strong leadership, analytical skills, and a deep understanding of the aviation industry. The Program Director will also play a key role in driving PAL Airlines growth and maintaining high-quality service standards within this project.

Key Responsibilities:

• Primary point of contact for client requests as well as escalating issues with Vice President of Commercial Programs.
• Ensure annual budgets and performance targets are met or exceeded as well as maintaining and delivering on the stated profits and margins.
• Maintain a deep understanding of the contract and liaise with finance to ensure accurate program tracking and billing.
• Foster relationships with key stakeholders, including customers, partners, internal subject matter experts, and regulatory authorities to drive program growth and success and maintain industry compliance.
• Define and report on deliverables, milestones, and implementation to both internal and external stakeholders.
• Lead initiatives to improve services in the areas of quality, reliability, execution to plan and overall customer service.

Qualifications:

• Post secondary degree or diploma in Business, Program Management, or a related field.
• Experience in the transportation industry is preferred, with a minimum of 5 years in a leadership role.
• Proven track record of successfully managing complex programs and delivering results.
• Strong leadership and communication skills, with the ability to inspire and motivate cross-functional teams.
• Excellent problem-solving abilities and the capacity to make sound decisions under high pressure and tight deadlines.
• Excellent interpersonal skills for building relationships with employees and external stakeholders and partners.
• Eligibility to obtain and maintain a security clearance.

What PAL Airlines can offer YOU:

• Comprehensive health benefits including medical, dental, vision, and life insurance.
• Defined Contribution Pension Plan.
• Employee Stock Purchase Plan.
• Personal travel privileges with PAL and interline agreements with multiple airlines.
• Industry discounts.
• Employee Tuition Assistance Program.
• Employee and Family Assistance Program.
• A unique opportunity to advance your career by joining a growing but recognizable brand in a challenging, constantly changing industry.

At PAL Airlines, we pride ourselves on our involvement in the communities in which we operate. Each year we work with, volunteer, donate to, and support in various ways hundreds of community groups to further engrain ourselves in the places we fly. Employees at PAL Airlines take great pride in the community involvement we have and seek out opportunities to get involved in the organizations we support.

In the fast-paced world of aviation, there is much more happening than meets the eye. The aviation industry offers career opportunities that extend beyond what you see during the inflight experience.

If you are a detail-oriented professional with a proven track record in program management, and a passion for making a positive impact in the community we want to hear from you TODAY!

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank You.

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PAL Airlines