Job Description

Program Delivery Associate

Competition #2526-36

Position Summary

This position reports to the English Language Training Coordinator and is primarily responsible for providing a variety of duties and support services of varying complexity to the English Language Training (ELT) programming area, and other programming areas of the College as needed.

Duties and Responsibilities

Program Delivery Support Provides general information regarding the ELT programs Provides support to the ELT Coordinator and other staff at the College as needed Provides support on-site to programming staff throughout the College region as needed Orders, coordinates, and distributes supplies, materials, books, etc. using established procedures and inventory maintenance Handles tuition and fee payments, as needed Refers internal and external inquiries to appropriate staff members for follow-up Assists in the application and registration processes Assists with the development of program details including scheduling, facilities, materials/supplies, and 'add on' courses as needed Assists with the planning and implementation of program celebrations Supports student attendance procedures Supports student training incentive processes and procedures via Social Services and other funders, ensuring reports are accurate and submitted on time Assists with computer inventory tracking coordination
Administrative Support

Provides support, including filing; digital record keeping; utilizing online databases; accessing information in SharePoint; and distributing information virtually Ensures retention, protection, retrieval, transfer, and disposal of College records as per guidelines Handles all methods of communication including telephone, mail, and email correspondence Produces reports focusing on department budget, student participation, and other data as required Performs various levels of keyboarding and data entry duties Student Communication and Assistance Provides information on courses, course pre-requisites, costs, application procedures and deadlines Assists with processing applications, acceptances, marks, transcripts, withdrawals, discontinuations, and maintains a system of official student files Provides appropriate notifications regarding student discontinuation and other records as required
Registration and OCSM Student Information System

Ensures student registration procedures are followed, consistent with College and program needs Enters student and program information in the Student Information System and database In consultation with the Registration Officer, uses the Student Information System and database for the purposes of generation of queries for information; student enrolment, discontinuation and demographic information; and periodic reports
Perform other duties and tasks as assigned.

Knowledge, Skills and Abilities

Ability to listen, comprehend, and ask clear concise questions to obtain relevant information and respond to inquiries from clients Ability to work co-operatively with others and exercise courtesy and tact Ability to work in a multi-cultural environment and recognize and respect diversity and individual dignity Ability to plan, organize, schedule and prioritize a large volume of work taking into account frequent interruptions, conflicting and changing priorities in order to meet tight deadlines Ability to manage workloads in different locations within the College region as needed Ability to identify the need for development and modification of procedures to improve consistency, efficiency and effectiveness, and to ensure compliance Ability to transcribe, relay messages and correspond, etc. with a high level of accuracy Demonstrated proficiency in the use of correct grammar, punctuation and proofreading Ability to maintain confidentiality of personal information at all times and in accordance with Local Authority Freedom of Information and Protection of Privacy Act Ability to adapt to changes in the work environment, structure, processes, requirements or cultures. Exemplifies the College's cultural values of being accountable, inclusive, innovation, and respectful. Demonstrated ability to set high standards for oneself and others and accepting responsibility for all actions Demonstrated ability to ensure that all tasks are completed with high attention to detail ensuring accuracy

Education

The minimum relevant knowledge or formal training essential to perform the functions of this position is a one-year post-secondary certificate or equivalent. This education would typically provide knowledge of office procedures, computer applications, basic bookkeeping and communication skills.

Experience

The minimum practical related experience required to perform the duties of this position is one year. This experience would typically provide skills such as interpersonal, verbal and written communication skills, time management, accuracy and proficiency in computer functions and applications. Must have the ability to function in a cross-cultural environment.

Other Requirements

Must possess a valid Saskatchewan Driver's License and be willing to travel on occasion. Most travel is within the geographical area, with few overnight stays necessary. Some provincial travel is required. Criminal Record Vulnerable Sector Check that is satisfactory to Carlton Trail College.
FOR A COMPLETE JOB DESCRIPTION, go to www.carltontrailcollege.com/work-for-us.

Job Types: Full-time, Permanent

Pay: $28.37-$33.73 per hour

Expected hours: 37.5 per week

Benefits:

Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care Wellness program
Work Location: In person