Job Description

:
PROGRAM COORDINATOR, CONTINUING EDUCATION
FACULTY OF BUSINESS, ENVIRONMENT & TECHNOLOGY


NorQuesters are difference makers and we\xe2\x80\x99re searching for someone who can find ways forward in the support of the Continuing Education department as they meet growth and impact targets set out in divisional and College goals, supporting learners, internal and external stakeholders, and the general public.


Reporting to the Manager, Operations, the Program Coordinator is responsible for completing tasks related to customer and student inquiries, planning and reporting, instructor onboarding, scheduling support, purchasing reconciliations, and document formatting and creation to support the efficient operation of the Continuing Education team. The Program Coordinator will provide operational support to Continuing Education training engagements.


HOW YOU\xe2\x80\x99LL MAKE A DIFFERENCE

• Support the operations function of delivering Continuing Education programming.
• Provide administrative support to initiate, monitor or complete systems access and physical access of Business Development team members, which includes permanent and contracted staff.
• Manage flow of tasks to support team with IT, facilities, and administrative tasks for the betterment of business operations.

• Manage supplies orders for the unit to ensure appropriate cost management and centralized order processing.
• Providing first contact support for students and customers and deciding on when and how to escalate for resolution.
• Synthesize and distribute information received at Business Development through general inquiries email and incoming calls from current and prospective customers to team members within Business Development.
• Deliver high-level customer service to external clients and internal stakeholders to ensure we are growing successfully.
• Arrange for travel and accommodations for NorQuest staff.

• Support with tasks related to event management.
• Compiling and submitting expense claims to NorQuest\xe2\x80\x99s procurement team in support of managers of the unit.
• Identify opportunities to improve processes that provide value to NorQuest and its customers.
• Support the operations by editing and formatting of proposals, contracts, briefing notes, minutes, and other documents as required.
• Constructively solve problems and issues that arise and provides input on how to address them, referring complex, sensitive, or contentious issues to a Manager for direction and advice.

• Provide administrative support for lines of business within Business Development portfolio to support in scheduling team meetings and portfolio-wide activities.
• Maintain and update web content working with the NorQuest Communications Team.

WHAT YOU BRING

• Diploma in Office Administration or equivalent combination of education and experience.
• 3+ years\xe2\x80\x99 experience in a related position, experience in a post-secondary setting would be an asset.

WHAT MAKES YOU A DIFFERENCE MAKER?


As a difference maker you bring:

• Strong data entry skills.
• Experience with Microsoft Word, Excel, and Outlook.

• Communication and relationship building skills.
• Detail orientation with ability to prioritize tasks and work independently.
• Ability to produce, organize, access, and distribute hard and electronic copies of documents in a consistent, compliant, and efficient manner.

SALARY: $48,403 - $62,910 reflective upon what you bring AKA your education and experience. This is a full-time term position to June 30, 2024 with the possibility of extension with the Alberta Union of Provincial Employees (AUPE) and includes immediate access to our great benefits program.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.


Our Commitment to Equity, Diversity, and Inclusion :


We\'re on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers \xe2\x80\x93 we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.


NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.


NorQuest College is committed to being an employer of choice for First Nations, M\xc3\xa9tis, and Inuit people by recognizing, respecting, and supporting Indigenous people\'s self-determination through the institution\xe2\x80\x99s work in decolonization, reconciliation, and Indigenization.
ACCESSIBILITY: At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to human.resources@norquest.ca.
APPLY TO BECOME A NORQUESTER: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.

PSST: Only candidates shortlisted for an interview will be contacted and we\xe2\x80\x99ll make sure to do this within 28 days of the closing date.
COMPETITION NUMBER: 2023-4261
CLOSING DATE: October 29, 2023 at 11:59 PM MDT