Job Description

Job Category: Human Resources
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This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.
Location - This role is hybrid with a mix of remote and in-person work at North Campus, Edmonton.
Position Summary
Reporting to the Manager, Benefits & Wellbeing, the Program Coordinator plays a critical coordination and program support role in advancing the University's employee benefits and wellbeing strategy. This position provides cross-functional support across benefits administration, well-being programming, process improvement and strategic initiatives.
With a strong orientation toward project coordination, documentation, and reporting, the Program Coordinator supports the development, implementation, and administration of employee-focused programs. The role actively contributes to key initiatives through research, workflow mapping, stakeholder engagement, and the preparation of executive-facing materials such as presentations and board reports.
In addition to managing day-to-day operational communications and processes, the Program Coordinator contributes to higher-level strategic outcomes by coordinating timelines, tracking project deliverables, developing basic analytics, and supporting the continuous improvement of benefits and well-being services.
The role is ideal for a detail-oriented, resourceful, and collaborative professional who is passionate about improving the employee experience through well-organized, evidence-informed programming.
In addition, the Program Coordinator provides program and administrative support to the Recovery team and the Manager, Benefits and Well Being.
In all facets of this role, this position endeavors to integrate and advance the University's commitment to service excellence, equity, diversity and inclusivity. The ideal candidate will be seen as an ambassador for Human Resources, Health, Safety and Environment and be required to demonstrate our values of Caring, Integrity, Accountability, and Respect.
Responsibilities:
Project and Initiative Support and Coordination

• Support planning, tracking and implementation of departmental initiatives and projects
• Monitor timelines, deliverables, and milestones to ensure accountability and progress
• Compile status updates, action items, and summary reports for review by the Manager, Benefits and Wellbeing
• Assist with the coordination of cross-functional efforts across Total Rewards, vendors, and HR partners
• Provide general support with various projects, processes and initiatives
• Creates and maintains spreadsheets and/or databases to track program files and project initiatives.

Process Mapping and Documentation

• Document current and future state workflows for key processes related to return to work
• Identify process improvement opportunities and support the standardization of procedures
• Maintain up-to-date documentation and contribute to knowledge sharing within the team

Data and Reporting

• Compile and maintain data sets related to claims, well-being participation, and program outcomes
• Develop basic analysis and reports to support decision-making and track progress against objectives
• Assist in the preparation of materials for senior leadership and board-level reporting. Gather and prepare data for board reports.
• Respond to requests for information - analysis of information, metric development, report preparation, etc.
• Prepares standard and ad-hoc reports for the area. Designs and develops customized reports for specific needs.
• Responsible for maintaining unit reporting and metrics
• Sends out surveys or information requests and compiles submissions for review.
• Create a variety of documents ranging from one-page briefs through to more comprehensive reports for programs and services.
• Compile data, reporting and metrics related to collective bargaining support.
• Support data reporting and analysis for compensation-related projects/initiatives, as required.

Program Support and Communications

• Assist in the design, planning, and implementation of benefits and well-being initiatives
• Monitors, the recovery mailbox and the Health and Wellbeing mailbox to reply to requests for information or assign to the appropriate individuals within the B&WB team.
• Respond to employee inquiries and support continuous improvement in communications and service delivery

Vendor and Stakeholder Coordination

• Coordinate the flow of documentation between employees and vendors to support efficient claims and program administration
• Maintain effective and professional communication with vendors, consultants, and internal partners
• Ensure timely resolution of routine requests and escalate complex matters as appropriate

Qualifications:

• Diploma or Bachelor's degree in business administration, human resources, health promotion, or a related field; equivalent combinations of education and experience will be considered
• 2-3 years of progressively responsible experience in HR, benefits, program coordination, or health promotion environments
• Experience working in the public sector and unionized environment is an asset
• Ability to independently research and seek out information
• Strong organizational and time management skills with the ability to manage multiple streams of work
• Excellent verbal and written communication skills, including experience drafting reports and presentation materials
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); experience with survey/reporting tools is an asset. Experience with google suite is an asset.
• Proven ability to maintain confidentiality and work with discretion on sensitive matters
• Customer-focused approach with strong interpersonal skills to support collaborative team environments
• Demonstrated initiative, adaptability, and problem-solving orientation
• Strong accuracy and attention to detail, results orientation, customer responsiveness, teamwork and collaboration.
• Demonstrated ability to develop and maintain positive, professional, collaborative working relationships with both internal and external clients and stakeholders and all organizational levels.

Application Instructions
Click "Apply Now" to submit your cover letter and resume.
This position is excluded from the bargaining unit.
In accordance with the , this position has a comprehensive and an annual salary which will be commensurate with qualifications.
About Us:
The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Metis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.
The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.
Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. .
At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.
We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms-physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.
The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Metis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.
L'Universite de l'Alberta s'engage a creer une communaute universitaire ou chaque personne se sent valorisee, ou les obstacles a la reussite sont elimines et ou des connexions enrichissantes peuvent se developper. Nous accueillons les demandes de toutes les personnes qualifiees. Nous encourageons les femmes; Premieres nations, Metis et Inuits; membres des groupes minoritaires visibles; personnes handicapees; personnes de toute orientation sexuelle ou identite et expression de genre; et toutes les personnes qui peuvent contribuer a la diversification des idees et a l'universite a postuler.
About the Team:
"Hire great people and give them freedom to be awesome." - Andrew Mason
Thriving organizations are built on people. The (HRHSE) portfolio is composed of exceptional people creating a people-focused culture to support the institution's vision.
We are committed to questioning the status quo, driving excellence, and leading with purpose. We lead with purpose in creating a workplace culture that supports the institution in strengthening its core teaching, research, community engagement, and student enrichment experience.
HRHSE is a values-based portfolio; we incorporate our values of trust, accountability, relationship building and safety in everything we do. Our employees are committed to living our values and are grounded in the conviction that leadership should be demonstrated, encouraged and supported at all levels of the institution.
In HRHSE, we are made up of six teams that are responsible for providing the highest quality services to our campus community; Total Rewards, Talent Management, Organizational Development, Health, Safety and Environment, Employee and Labour Relations and HR Service Partnerships.
Join our practical, results-driven, energized, and engaged team and see firsthand how we live our values, drive change and lead with purpose

Skills Required