Job Description

Please send Cover Letter & Resume to admin@gpfriendship.com

Indeed Applications will not be considered.

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Kikinaw Program

Hours of Work: Monday through Friday from 12:30pm - 6:30pm.

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Program Assistant

Reports to: Kikinaw Program Coordinator

Job Purpose: The Program Assistant supports the daily operations of the Kikinaw Outreach Program at the Grande Prairie Friendship Centre. This role is essential in freeing up Outreach Workers and Safety Workers so they can focus on their primary responsibilities. The Program Assistant acts as the first point of contact for clients and community members, helps maintain accurate records, manages resources, and provides administrative and program support to ensure smooth, welcoming, and efficient operations.

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Responsibilities to:

Program Coordinator Provide regular updates on daily activities, client engagement, and supply levels. Submit timesheets, Leave of Absence forms, and any other required documentation in a timely manner. Notify the Program Coordinator of absences by 7:00 AM on the day(s) missed. Carry out other duties as assigned to support the success of the program.
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2. Clientele

Greet and sign in clients, ensuring a welcoming, safe, and respectful environment. Ensure any new clients or guests are informed of the policies needing to be followed to access our services. Answer phone calls and emails promptly and with professionalism. Hand out resources such as smudge kits, hygiene supplies, snacks, and clothing. Assist with meeting immediate client needs while maintaining dignity and confidentiality. Support clients in accessing information about services and resources.
3. Responsibilities to Ongoing Operations of the Program (including reception duties)

Maintain accurate statistics and program data entry as required. Support donation retrieval, sorting, and storage. Monitor and maintain clothing supply and demand, ensuring items are consistently available for clients. Sell bingo cards as part of ongoing fundraising efforts. Keep reception and client areas tidy, organized, and safe.
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4. Responsibilities to the Grande Prairie Friendship Centre

Promote Friendship Centre Movement in community. Uphold GPFC Policies and Procedures including always maintaining Oath of Confidentiality, safety, and cultural respect. Participate in monthly Team Building. Adhere to GPFC safety policies and practices.
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5. Responsibilities to Community Networks

Support community partnerships by directing inquiries appropriately. Maintain respectful and collaborative communication with donors, volunteers, and partner agencies. Promote a welcoming environment for all community members engaging with GPFC.
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6. Support to Safety Workers and Outreach Workers

Provide administrative, reception, and supply-related duties so Safety and Outreach Workers can focus on direct client support. Provide logistical assistance during program activities and events. Share relevant client or program information with Safety and Outreach staff in alignment with organizational protocols.
Qualifications

Strong organizational and time management skills. Ability to engage respectfully and professionally with vulnerable populations. Demonstrated teamwork, flexibility, and reliability. Experience in reception, client service, or administrative support is an asset. Familiarity with non-profit or community-based organizations preferred.
Requirements

Computer proficiency (Microsoft Office Suite, email, database entry, and other relevant software). Current and clear Criminal Record Check. Current and clear Alberta Child and Youth Intervention Check. Ability to lift and carry donations and supplies as needed. Availability to work assigned shifts reliably and consistently.
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Please send Cover Letter & Resume to admin@gpfriendship.com

Job Type: Part-time

Pay: From $18.00 per hour

Expected hours: 30 per week

Work Location: In person