Job Description

Business Undergraduate Office

Competition No. -
S103052107


Posting Date -
Nov 03, 2023


Closing Date -
Nov 17, 2023




Position Type -
Full Time - Operating Funded


Salary Range -
$51,821 to $70,382 per year


Grade -
08


Hours -
35



This position is a part of the Non-Academic Staff Association (NASA). This position has an end date of January 1, 2025 and offers a comprehensive benefits package which can be viewed on our Benefits Overview page. Working for the University of Alberta The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, M\xc3\xa9tis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community. The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada\xe2\x80\x99s Greenest Employers for over a decade. Your work will have a meaningful influence on a fascinating cross section of people\xe2\x80\x94from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just. Working for the Alberta School of Business The Alberta School of Business is one of the world\xe2\x80\x99s leading institutions in business education and research and is the first and longest continually accredited business school in Canada. We\xe2\x80\x99re positioned to help shape the future of business with over 140 tenured, tenure track faculty and full and part-time academic teaching staff members who are at the forefront of cutting-edge research and innovative teaching. With 3400 students in our undergraduate program and 950 students in our graduate programs (including 58 PhD students), we are dedicated to fostering a welcoming and supportive environment where every student has the opportunity to thrive and reach their full potential. We equip our faculty and students with the latest insights and tools to ensure students receive a transformative learning experience that prepares them for success in a rapidly evolving business landscape. Since 1916, the innovative ideas, entrepreneurial spirit and leadership of the school\xe2\x80\x99s more than 33,000 alumni have strengthened businesses and communities worldwide. We actively foster partnerships with local businesses, organizations and government agencies, allowing our students and faculty to address real-world challenges and contribute directly to the local and global economy. Our outreach programs extend beyond the classroom, empowering students to use their skills for the betterment of society. At the Alberta School of Business, you\xe2\x80\x99ll be part of a dynamic and forward-thinking community that values collaboration, inclusivity and continuous growth, making it an exceptional place to contribute your talents and expertise. For more information about the school, please visit our website at: https://www.ualberta.ca/business. Position Summary Reporting to the Manager, Undergraduate Office, the Program Assistant is a technical expert in student systems and provides analysis and business planning insights to senior staff, undergraduate programs and undergraduate courses administered through the office. In addition, this position provides front-line advising for current Bachelor of Commerce students and is responsible for the accurate delivery of information about academic requirements, deadlines, resources, and university and faculty procedures and policies. In all facets of this role, this position endeavours to integrate and advance the University\xe2\x80\x99s commitments to equity, diversity and inclusivity. Duties Program Operations

• Creates and maintains spreadsheets and databases.
• Prepares ad-hoc reports on the program. Designs and develops customized reports for specific needs.
• Maintains program records.
• Provides administrative support for standing and special meetings. Coordinates documents and agendas.
• Maintains accurate records of student interactions, student-related decisions and/or actions taken.

Academic Administration

• Oversees the class schedule for the area. Review previous year\xe2\x80\x99s schedule to create a master plan for the upcoming year.
• Monitors and verifies enrolment numbers for individual courses.
• Supports requests for deferred exams, course withdrawals, course overload requests, blocking registration, grade changes, and major/minor changes.
• Uses Campus Solutions to problem-solve and troubleshoot errors in the course schedule.
• References policy and procedure information to solve issues or concerns.
• Coordinates, reviews, edits, and submits all official additions/deletions/changes to the area\xe2\x80\x99s sections of the University Calendar to the Secretary to General Faculties Council.
• Updates class restrictions and coding in Campus Solutions.

Communications

• Acts as the first point of contact for the Undergraduate Program.
• Responds to specific inquiries about the program from students, faculty, and staff.
• Manages correspondence for the Undergraduate Program. Reviews and prioritizes daily incoming correspondence.

Minimum Qualifications

• Post-secondary degree or diploma required with three to four years\xe2\x80\x99 experience in a service-centered environment, preferably post-secondary
• Excellent computer skills including proficiency in use of database, spreadsheet, and word processing software
• Excellent communication (oral and written), interpersonal, organizational and problem-solving skills
• Ability to multi-task and set priorities with attention to detail and accuracy
• Ability to work independently as a key member within a student service office focused on excellent customer service
• Excellent attention to detail

Preferred Qualifications

• Ability to deal with difficult/sensitive/conflict situations required
• Training in resolving conflict/diffusing situations an asset
• Working knowledge of University of Alberta policies and procedures an asset
• Working knowledge of FOIP an asset
• Experience working with Peoplesoft or large ERP systems preferred, including both system configuration and reporting experience
• Ability to analyze data to provide business insight

How to Apply Note: Online applications are accepted until midnight Mountain Standard Time of the closing date.
We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted. The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, M\xc3\xa9tis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.