Job Description

Employment Opportunity

Program and Legal Support Worker

Full time, permanent

Community Legal Assistance Services for Saskatoon Inner City Inc. (CLASSIC)

seeks to hire a Program and Legal Support Worker for our office at 123 20th Street West in Saskatoon. Reporting to the Director of Programs and Operations, this is a full time, permanent position.

The Program and Legal Support Worker will assist CLASSIC and its community by providing client-centered administrative support, front-line reception, and assistance with applications to the programs through our clinic.

What We Do

CLASSIC is committed to social justice, decolonization, and the dignity of all people. CLASSIC provides free legal services, programming, and support for people who experience poverty and injustice. In addition, CLASSIC is an internationally recognized clinical legal education to law and interdisciplinary students.

The Position

The successful candidate will be a generalist who is comfortable working with the community CLASSIC serves, and in an office setting. They will increase CLASSIC's internal capacity and will:

Serve as a primary, client-focused point of contact, providing support and assistance both in person and over the phone,

Meet with potential clients to conduct applications for CLASSIC's services,

Respond to general inquiries about CLASSIC's services,

Coordinate and schedule the appointments for the Legal Advice Clinic (LAC) - a summary advice clinic with volunteer lawyers from Saskatoon who advise self-represented/unrepresented individuals,

Assist lawyers with administrative tasks such as sending registered mail, photocopying, faxing, filing documents at the court, as examples.

Main Duties and Responsibilities

Walk in Advocacy Clinic (WAC) (Full legal representation clinic)

The successful candidate will assist the Program and Legal Support team to:

Conduct initial client contact (in-person, phone or email),

Conduct initial applications for CLASSIC's services with community members,

Collaborate with lawyers to ensure applications are complete and assessed in a reasonable time,

Open files in CLASSIC's client database and make hardcopy files,

Draft opening, closing, and denial letters,

Respond to questions about denial letters,

Track systemic client needs and trends (for future funding requests),

Track referrals to identify trends,

Assist lawyers with file related tasks, and

Potentially function as a point person for maintaining file lists and data management systems

Front Desk Coverage

The successful candidate will assist the Program and Legal Support Team to:

Cover the front desk when the primary person is away or conducting other tasks,

When covering the front, the main tasks are:

Ensure the front door is open for business hours and locked during closing hours (9:00-noon, 1:00 -5:00)

if unable to fulfill the above responsibilities from time to time, communicate clearly with the Director of Programs and Operations (DPO) and assist to create a back-up plan,

Function as initial triage:

Answer main telephone line, respond to voicemail messages, and transfer calls,

Greet clients in a trauma-informed manner at the front desk and direct them to services needed:

May involve addressing situations such as individuals resting in the waiting area, unpacking personal belongings, or occupying the washroom for extended periods of time.

Make appropriate external referrals,

Track initial inquiries and referrals to distinguish between the services we provide directly and those we refer to partner agencies,

Respond to general email,

Photocopy, scan, and fax material,

Receive incoming mail,

Mail regular outgoing letters and arrange for courier pickup (includes being the point person for registered mail),

Maintain the organization and cleanliness of reception, and

Order and maintain office inventory

o Develop and track inventory system.

Legal Advice Clinic (LAC) (Summary Advice Clinic)

Responsible for the administration of the LAC, which includes:

Complete intakes and book client appointments for this clinic,

Assist with cancellations or rebooking of appointments, and

Collect, document, and report all statistics related to the LAC using tracking sheets,

Other Responsibilities

Assist with general facilities upkeep, including tasks such as snow removal, window cleaning, sweeping the front entrance, maintaining parking lot cleanliness, identifying, and addressing maintenance issues, and keeping storage rooms and other areas organized.

Support the planning and coordination of in-house social events and gatherings and actively participate as a member of the CLASSIC Social Events Committee.

Other duties as assigned.

The Person

The ideal candidate will have an Administrative Assistant, Legal Assistant or related diploma and 1-2 years' working experience, or related work experience and a commitment to the community.

The successful candidate will also have:

Strong interpersonal and relationship-building skills,

Excellent computer skills in word processing, database management, and electronic communication software,

The ability to help trouble shoot technical issues in a fast-paced office setting,

Exceptional attention to detail and commitment to quality work,

Strong written and oral communication skills,

Ability to work from a client-centered perspective with a focus on client service that is anti-oppressive and anti-racist, with clients from various backgrounds,

Interest, knowledge of and appreciation for CLASSIC's commitment to Indigenous peoples and addressing the realities of Canada's colonial history,

Ability and motivation to work independently, and

Ability to be a collaborative team-member.

CLASSIC offers a competitive compensation and benefits package. The successful candidate will work 37.5 hours/week, with 2.5 hours (half hour paid, half hour not paid) lunch included. The pay range is between $22.86 - $26.09 per hour depending on education and experience.

To apply interested candidates should submit

a cover letter, resume and 3 references

to hr@classiclaw.ca

by July 23, 2025, at 11:59 pm

. Anticipated start date is early September 2, 2025 (negotiable).

No phone calls please, only individuals selected for an interview will be contacted.

Any questions can be directed to Tobi Graham, Director of Programs and Operations, at hr@classiclaw.ca.

Job Types: Full-time, Permanent

Pay: $19.00-$22.00 per hour

Expected hours: 7.5 per week

Benefits:

Casual dress Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off Vision care
Schedule:

8 hour shift Monday to Friday
Work Location: In person

Application deadline: 2025-07-23