Job Description

Program Analyst
Hybrid based out of Toronto
Full-time, Permanent
Opportunity Overview
The Responsible Gambling Council (RGC) is an independent, non-profit organization dedicated to problem gambling prevention. For more than 40 years, we have worked to reduce gambling risk by creating and delivering innovative awareness and information programs in Ontario and around the world. We work with priority populations, including youth, young adults, ethnocultural populations, and the public, to educate people on the risks of gambling, how to mitigate those risks, and how to access support. We work with industry, regulators and government to promote the adoption of improved play safeguards through best practices research, knowledge mobilization, standards development, and the RG Check accreditation program.
As part of its prevention mandate, RGC operates RG Check, a responsible gambling accreditation program, to provide an independent assessment of gambling venues' and online sites' responsible gambling programs. More information can be found at:
Reporting to the Manager, Team Development, the RG Check Program Analyst will interact directly with clients, clearly communicating information requests, managing expectations and delivering findings. You are responsible for assessing compliance with established criteria and indicators by collecting and examining records, reports, operating practices, surveys, and interviews. Findings are detailed, documented and communicated in a final report and presentation.
Why RGC?
Join the Responsible Gambling Council and be part of a team that's making a real difference in communities across Canada and around the world. For over 40 years, we've been at the forefront of gambling harm prevention, combining evidence-based research with innovative programs that protect players and strengthen communities.
At RGC, you'll work alongside passionate professionals who are committed to our mission of ensuring gambling never comes at a human cost. We offer a collaborative environment where your contributions matter, your ideas are valued, and your professional growth is supported. Whether you're developing prevention campaigns, advancing responsible gambling standards, or connecting directly with communities, your work will have meaningful impact.
We're proud to offer:

• Purpose-driven work that creates positive change for individuals and communities
• Professional development opportunities to build your skills and advance your career
• Collaborative culture where diverse perspectives are welcomed and celebrated
• Work-life balance with flexible hybrid work arrangements
• Commitment to equity, diversity, inclusion, accessibility, and anti-racism in everything we do

If you're looking for more than just a job--if you want your work to make a difference--RGC is the place for you.
KEY RESPONSIBILITIES

• Communicating and scheduling the various requirements and steps of accreditation process with gambling operators
• Collecting and analyzing corporate and operational documents and materials including ensuring such documents remain confidential and treating privileged information with discretion
• Planning, coordinating and conducting venue visits, site assessments, employee interviews, and employee and player surveys
• Analyzing and assessing documentation and data against established standards
• Documenting the accreditation findings and reporting the results
• Writing, editing and formatting business reports and presentations

QUALIFICATIONS

• Minimum Bachelor's degree required, preference will be given to candidates with a post-secondary degree in social sciences, business and/or public health
• Minimum of 1-3 years of experience working in an office environment
• Strongly proficient in Excel and/or other data analysis software
• Experience with SharePoint and Copilot is considered an asset
• Strong critical thinking and analytical skills; able to clearly and concisely identify key points and organize them in a logical manner
• Good verbal communication and interview skills; ability to interact with employees from a variety of positions from frontline to senior level
• Ability to remain objective and consider all relevant information and data
• Detail-oriented
• Excellent report writing and editing skills
• Strong presentation skills; ability to deliver complex accreditation results to clients and relevant stakeholders
• Project coordination and scheduling experience
• Ability to organize and analyze data
• Ability to identify anomalies and escalate to senior employees for further input and resolution
• Proven ability to meet deadlines and achieve deliverables
• Self-motivated and able to function independently within a team environment
• Knowledge of the gaming industry, including iGaming and Sports Betting, is an asset
• Experience working with diverse populations, cultural awareness, and ability to communicate in an inclusive and equitable manner
• Fluency in a second language in addition to English is an asset (i.e. French, Spanish, Portuguese)
• Valid Driver's License and Passport
• Alignment with RGC's Core Values: Humanity, Integrity, Courage and Ingenuity

RGC celebrates and values cultural diversity and is committed to attracting and retaining a diverse staff. We will honor your experiences, perspectives, and unique identity. Together, our organization strives to create and maintain working environments that are inclusive, equitable and welcoming.
The Responsible Gambling Council is committed to providing an accessible recruitment process and workplace. Please let us know if you require accommodation under the Accessibility for Ontarians with Disabilities Act (AODA).
RGC does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently; our ATS may apply automated filters or sorting functions, but all applications are reviewed and evaluated by human recruiters. RGC may also use AI to help with transcribing interviews, but humans will be recruiting, interviewing and connecting with applicants.
Please note, successful candidates will be required to complete a background check, facilitated by a third-party screener.
Salary range is $49,000 - $62,000 annually commensurate with skills and experience.
If you are interested in learning more about this role, please apply directly and our team will reach out should you be selected for an interview.
Applications must be received by February 1, 2026.
Department: RG Check
This is a full time position
Reason for Vacancy: Replacement

Skills Required