Job Description

Location:

Markham, ON (In-person)

Type:

Full-time

Role Overview

The Program Advisor is responsible for the

overall health, coordination, and successful delivery of their assigned academic program(s)

. This role acts as the central point of oversight between students, instructors, and internal departments to ensure programs run smoothly, students stay on track, and compliance requirements are met.

This position requires strong organization, follow-through, and sound judgment in a fast-paced, student-facing environment.

Core Responsibilities

Program Oversight & Coordination

Maintain day-to-day oversight of assigned program(s) to ensure smooth operation and consistency Monitor student progress, attendance, and engagement throughout the program lifecycle Work closely with instructors to ensure classes, assessments, and student transitions run smoothly Identify gaps, risks, or issues early and take action to resolve them

Student Progress & Support

Support students throughout their academic journey, from intake through completion Track academic progress and attendance to ensure students remain compliant and on track Flag and manage at-risk students, escalations, and required interventions Guide students through extensions, withdrawals, or program completion when applicable

Compliance & Reporting (OSAP / Ministry)

Ensure student records, attendance, and academic status meet OSAP and regulatory requirements Support COE processes through accurate tracking and follow-up Maintain clear documentation and records to support audits and reporting

Graduation Readiness

Track student progress toward program completion Confirm academic completion requirements are met in a timely manner Coordinate with internal teams to support graduation file preparation and completion Ensure students are supported through program end and completion processes

Cross-Team Collaboration

Communicate effectively with instructors, admissions, finance, placement, and compliance teams Keep relevant parties informed of program updates, changes, and student status shifts Contribute to continuous improvement of academic workflows and processes

What We're Looking For

Strong sense of

ownership

and accountability over assigned programs Highly organized, detail-oriented, and proactive Comfortable managing multiple moving parts and deadlines Able to balance structure with flexibility in a real-world academic environment Clear communicator who can work with both students and instructors Comfortable making decisions, escalating appropriately, and following through

Preferred Qualifications

Experience in academic advising, student services, or program coordination Familiarity with OSAP or regulated education environments (asset) Experience working with adult learners and diverse student populations Mandarin or Cantonese language skills (strong asset)

Why This Role Matters

Program Advisors are key to student success, program stability, and institutional compliance. This role is ideal for someone who wants meaningful responsibility, thrives in structured environments, and takes pride in keeping systems running well.

Growth Opportunity

This role offers the opportunity to grow into senior advisory, coordination, or academic leadership positions as the institution continues to expand.

Job Type: Full-time

Pay: $19.00-$24.00 per hour

Benefits:

Company events Dental care Extended health care On-site parking Vision care
Ability to commute/relocate:

Markham, ON: reliably commute or plan to relocate before starting work (required)
Experience:

Academic advising: 2 years (preferred)
Language:

Chinese (Mandarin) (preferred)
Work Location: In person