Job Description

Do you enjoy working in a challenging, dynamic and fast paced environment? Bring your leadership, administrative and organizational skills to this position to provide our patrons with educational, engaging and memorable experiences!

This position offers program administrative support to the Edmonton Valley Zoo, Muttart Conservatory, John Janzen Nature Centre, City Arts Centre & John Walter Museum. Using the knowledge and awareness of facilities and programs the incumbent of this position will be responsible for receiving and responding to reservation requests from the public; consult on customer needs and make appropriate recommendations based on interest, age group and availability of programs and venues, and in turn communicate these needs to the staff delivering the programs.

Your success will be measured by your ability to achieve results in a respectful, inclusive and service-minded way. With a focus on the City of Edmonton\xe2\x80\x99s Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, you will:

• Answering telephone and online queries specific to programs offered, date and time availability, content and costing (for program requests related to ANHE educational programs and birthday party bookings)
• Recommend programs most suited to clients needs
• Maintain ongoing updates to resource and reference materials, seasonal program calendaring, venue availability, venue and program capacities
• Maintain and updates staff availability lists
• Payment processing of client account balances due
• Resolving Accounts Receivable inquiries, and tracking overdue accounts
• Refund processing for credit account balances
• Maintaining resource and material supplies, confirmation contact with clients prior to scheduled date of delivery and issuing program resource materials to group leaders
• Other duties as assigned

Qualifications

• Completion of the twelfth (12th) school grade
• Two years diversified general office experience including working with the general public, tour groups, children and other program users
• Exceptional customer service ability with strong verbal and written communication skills
• Ability to work with minimal supervision and with a variety of people
• Time management skills with ability set priorities while dealing with a wide variety of concurrent tasks and competing deadlines
• Exceptional interpersonal skills with the ability to work effectively in a diverse team environment
• Hire is dependent upon a Criminal Record Check satisfactory to the City of Edmonton
• Embrace the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, and foster an environment that encourages others to do the same
• Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City\xe2\x80\x99s Cultural Commitments, please visit
• Demonstrate the foundational competencies, key behaviours and attributes of the City\xe2\x80\x99s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City\xe2\x80\x99s leadership competencies, please visit
• Applicants may be tested

The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here:

The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact .

COVID 19 Notice: The City of Edmonton has implemented a COVID-19 Vaccination Policy. Employees must be fully vaccinated against COVID-19 and provide proof of vaccination. Employees who cannot be fully vaccinated on the basis of a protected legal ground (e.g. medical, religious) may request an exemption. Please note that this policy applies to all employees, including new hires, and volunteers. If your application is successful, you will be asked to provide proof of vaccination or request an exemption.

For more information, please refer to our COVID-19 Vaccination Policy ( ) and COVID-19 Vaccination Procedure ( ).

Up to 1 permanent full-time position

Hours of Work: 40 hours per week, Monday to Friday

Salary: $22.361 - $27.765(Hourly) ; $46,689.77 - $57,973.32 (Annually)

Talent Acquisition Consultant: JP/SK

City of Edmonton