Job Description

Professionnel de Soutien
Endroit: Montr\xc3\xa9al, Canada

A propos de votre nouvelle opportunit\xc3\xa9:

Innover au-del\xc3\xa0 des limites des appareils physiques vers un avenir o\xc3\xb9 la technologie cloud connecte et am\xc3\xa9liore l\'exp\xc3\xa9rience humaine est le fondement de notre \xc3\xa9quipe des Services et Logiciel Cloud d\'Ericsson (BCSS). L\'unit\xc3\xa9 d\'Ing\xc3\xa9nierie du R\xc3\xa9seau Central (CNE), qui fait partie int\xc3\xa9grante de BCSS, s\'agrandit dans notre site R&D de Montr\xc3\xa9al pour contribuer davantage \xc3\xa0 l\'\xc3\xa9volution des produits de r\xc3\xa9seau central 5G.

Pour soutenir et permettre aux fournisseurs de services de passer au logiciel cloud natif et d\'op\xc3\xa9rations automatis\xc3\xa9es, nous recherchons un professionnel de soutien pour joindre notre \xc3\xa9quipe de Service pr\xc3\xa8s du Produit (PNS) qui supporte notre produit Serveur de droits s\xc3\xa9curis\xc3\xa9 (SES).

Un aper\xc3\xa7u de votre r\xc3\xb4le:

• Participer au d\xc3\xa9ploiement du produit et \xc3\xa0 l\'assistance avant et apr\xc3\xa8s le lancement des contrats cl\xc3\xa9s.
• Faire le d\xc3\xa9pannage, investiguer et r\xc3\xa9gler les probl\xc3\xa8mes des syst\xc3\xa8mes actifs (Live), reproduire les probl\xc3\xa8mes en laboratoire, \xc3\xa9laborer des analyses de causes (RCA) et assurer le suivi avec la R&D.
• \xc3\x89tudier le comprendre l\'application du produit pour chaque client.
• Fournir des commentaires et suggestions \xc3\xa0 la R&D sur l\'am\xc3\xa9lioration et l\'assurance qualit\xc3\xa9 des produits.
• Rester \xc3\xa0 jour sur les modifications du produit version apr\xc3\xa8s version.
• Faire les am\xc3\xa9liorations continue de l\'efficacit\xc3\xa9 de la livraison \xc3\xa0 l\'aide de simplification et automatisation.
• \xc3\x8atre membre de l\'\xc3\xa9quipe d\'assistance t\xc3\xa9l\xc3\xa9phonique 24/7 sur la gestion des urgences sur les sites actifs (Live).
• Possiblement voyager d\xc3\xa9pendamment des besoins clients (10% du temps).

Qualifications et comp\xc3\xa9tences requises:

• Baccalaur\xc3\xa9at ou ma\xc3\xaetrise en informatique, g\xc3\xa9nie informatique ou niveau de connaissances \xc3\xa9quivalent.
• Un minimum de 2 ans sur le support de logiciel sur les flux logique et d\'affaire.
• Une exp\xc3\xa9rience en tant que staff de support, d\xc3\xa9veloppeur logiciel ou testeur (QA).
• Exp\xc3\xa9rience de travail avec Linux et familiarit\xc3\xa9 avec SUSE ou RHEL, etc.
• Exp\xc3\xa9rience de d\xc3\xa9pannage r\xc3\xa9seau sur TCP/IP/http et familiarit\xc3\xa9 avec OpenSSL/HTTPS.
• Exp\xc3\xa9rience avec outils de tra\xc3\xa7age tel que Wireshark, etc.
• Exp\xc3\xa9rience avec de la virtualisation et du cloud, exp\xc3\xa9rience pratique sur KVM, VMware, Kubernetes, etc.
• Bonne exp\xc3\xa9rience de script sur Python, Shell, Perl, etc.
• Exp\xc3\xa9rience avec les bases de donn\xc3\xa9es PostgreSQL, Oracle, Mysql, etc.
• Comprendre et capable de lire du code java, Node.js, C++
• Compr\xc3\xa9hension du r\xc3\xa9seau de t\xc3\xa9l\xc3\xa9communications, y compris Core Network.
• Excellente ma\xc3\xaetrise de l\'anglais \xc3\xa9crit et parl\xc3\xa9.
• Exp\xc3\xa9rience avanc\xc3\xa9e de configuration/r\xc3\xa9glage des bases de donn\xc3\xa9es.
• Compr\xc3\xa9hension de LDAP/Diameter/SNMP
• Connaissance des r\xc3\xa9seaux Radio et Access.
• Certifications dans les technologies de Cloud public
• Exp\xc3\xa9rience de conception de solutions client comme la description de haut niveau (HLD), la description de bas niveau (LLD), la liste de cas de tests (TOL), etc.

Pourquoi rejoindre Ericsson?

Chez Ericsson, vous aurez une occasion exceptionnelle. L\'occasion d\'utiliser vos comp\xc3\xa9tences et votre imagination pour repousser les limites du possible. De cr\xc3\xa9er des solutions in\xc3\xa9dites pour r\xc3\xa9soudre certains des probl\xc3\xa8mes les plus difficiles au monde. Vous serez mis au d\xc3\xa9fi, mais vous ne serez pas seul. Vous rejoindrez une \xc3\xa9quipe d\'innovateurs divers, tous motiv\xc3\xa9s par la volont\xc3\xa9 de d\xc3\xa9passer le statu quo et de construire ce qui le remplacera.

Que se passe-t-il lorsque vous avez d\xc3\xa9pos\xc3\xa9 votre candidature?

Pour vous pr\xc3\xa9parer aux prochaines \xc3\xa9tapes, veuillez consulter la page suivantes (anglais seulement):

Support Professional

Location: Montreal, CA

About this opportunity

Innovating beyond the confines of physical devices to a future where cloud technology connects and enhances the human experience is the core foundation of our Ericsson Cloud Software & Services (BCSS) team. Core network engineering, which is an integral part of BCSS, is expanding in our Montreal R&D unit to further contribute to the evolution of 5G core network products.

To support and enable service providers with their transition from to cloud native software and automated operations, we are looking for a support professional to join our Product Near Service (PNS) team supporting the Secure Entitlement Server (SES) product.

What you will do

• Participate in Product deployment and support before and after launch for key contract fulfillment.
• Troubleshoot live issues, reproduce issues in lab, elaborate root cause analysis and follow up with R&D.
• Study and understand product application in each customer business flow.
• Provide feedback to R&D on product improvement and product quality assurance.
• Stay up to date on product release over release.
• Continuously enhanced delivery efficiency with simplification and automation
• Part of 24/7 hotline team and live site emergency handling
• Possibility to travel depending on customer needs (10% of your time)

You will bring

• Bachelor\'s or master\'s degree in Information Technology, Computer Science, or a related quantitative field or equivalent experience
• A minimum of 2 years on SW product support on business flow and logic
• A background in Support Staff, SW developer or Tester (QA)
• Working experience with Linux and familiar with SUSE or RHEL etc.
• Network troubleshooting experience on TCP/IP/HTTP, and familiar with OpenSSL/HTTPS.
• Experience with tracing tools such as Wireshark, etc.
• Experience with virtualization and Cloud, have practice experience on KVM, VMware, Kubernetes, etc.
• Good scripting experience on Python, Shell, Perl, etc.
• Experience with Database PostgreSQL, oracle, Mysql, etc.
• Understand and can read code in Java, Node.js, C++
• Understanding of Telecom Network, including Code Network.
• Excellent written and verbal English communication skills
• Advance Databases configuration/tuning experience.
• Understanding of LDAP/Diameter/SNMP
• Knowledge of Radio and Access networks
• Certifications in public cloud technologies
• Customer solution design experience like High Level Description (HLD), Low Level Description (LLD), Test Object List (TOL), etc.

This role reports to Head of Exposure Dev1.

Why join Ericsson?

At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\'s toughest problems. You\xc2\xb4ll be challenged, but you won\'t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

to find out all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Canada : Quebec : Montreal

Req ID: 726299

Be where it begins

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds \xe2\x80\x93 you will be redefining it at a company where you\xe2\x80\x99re empowered to lead and perform at your very best.

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities.

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

to find out more about our benefits.

Ericsson