Job Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.


The Position
As a Laboratory Consultant within the Commercial Chapter, you will serve as the subject matter expert (SME) for Core Lab Clinical Chemistry, focusing on automation and workflow solutions across pre-analytics, analytics, post-analytics, and IT.


In this role, you will be an integral member of the commercial team, providing support to key accounts throughout crucial phases of the customer journey, including pre-buying, implementation, and transformation/optimization. Leveraging your in-depth understanding of the laboratory environment, you will adeptly translate customer objectives into sustainable testing solutions. Your goal will be to drive significant value by improving patient outcomes and enhancing efficiencies.


You possess a strong passion for the healthcare environment and recognize the vital impact of our solutions on both customer experience and patient care.

The Opportunity

Develop and recommend optimized laboratory systems and processes for major customer sites. Generate recommendations and deliver insights to customers by providing sustainable testing solutions that drive value (improved efficiencies, better patient outcomes). Collaborate with regional teams to craft compelling RFP responses that strategically position Roche for success. Conduct workflow and system demonstrations/presentations for key accounts. Simulate and quantify the financial impact of workflow improvements to demonstrate overall value and total cost of ownership to customers. Perform simulation exercises to validate Turnaround Time (TAT) targets using proprietary and commercial analytical tools. Conduct post-implementation analysis to assess the impact of system installations on customer operations. Leverage LEAN methodology to identify and collaborate with customers on continuous improvement opportunities, ensuring continued positive customer engagement and driving efficiencies throughout the contract lifecycle. Continuously seek and develop opportunities/leads for further customer engagement, with a focus on areas beyond traditional workflow settings, such as general lab and in-hospital environments.

Who you are:

University Degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology (preferable, but not essential) and/or relevant experience in a clinical chemistry laboratory setting or related experience is required. 7+ years experience in a clinical chemistry laboratory or related experience is required. Medical Technology degree/certification is an asset. High-level of proficiency with Excel, PowerPoint or Google equivalents. In this position, you will be in contact with colleagues across Canada, so a proficient level of English and fluency in French is required. Strong communication skills, executive presence and interpersonal skills. Ability to travel up to 30% annually (could vary depending on where the candidate is based).

Preferred:

Laboratory Management experience LEAN Six Sigma process optimization experience within a healthcare setting Healthcare sales experience

Relocation benefits are not available for this posting.

En tant que conseiller, laboratoire, ventes et services conseils, vous agirez en tant qu'expert de chimie clinique du laboratoire principal pour les solutions d'automatisation et de flux de travail (pre-analyse / analyse / post-analyse, informatique). En tant que membre actif du chapitre Ventes et Services conseils, vous soutiendrez nos grands comptes lors des phases critiques du parcours client (pre-achat, implementation et transformation / optimisation). Guide par votre connaissance de l'environnement du laboratoire, vous pouvez facilement traduire les objectifs du client en solutions de test durables pour generer de la valeur (meilleurs resultats pour les patients, efficacite amelioree). Vous etes passionne par l'environnement de la sante et comprenez l'importance de nos solutions sur l'experience client et les soins aux patients.

L'opportunite

Developper et recommander des systemes et des processus de laboratoire optimises pour les principaux sites clients Generer des recommandations, fournir des informations et engager les clients en proposant des solutions de test durables pour generer de la valeur (meilleurs resultats pour les patients, efficacite amelioree) aux yeux du client Collaborer avec la brigade regionale pour elaborer des reponses aux appels d'offres afin de positionner de maniere strategique Roche pour reussir Effectuer des demonstrations / presentations liees au flux de travail et au systeme pour les grands comptes Simuler et quantifier l'impact financier des ameliorations du flux de travail pour demontrer davantage la valeur globale (cout total de possession) pour le client Effectuer des exercices de simulation pour valider les cibles de temps de rotation (TAT) a l'aide d'outils analytiques proprietaires et commerciaux (par exemple: MLAS, CWS, Leonardo, cobas 8000 Simulator, et autres) Effectuer une analyse post-implementation pour evaluer l'impact des installations du systeme sur les operations du client Tirer parti des competences LEAN pour identifier et collaborer avec les clients sur les opportunites d'amelioration continue, en augmentant l'efficacite et en assurant un engagement client positif continu tout au long de la duree du contrat Rechercher et developper en permanence des opportunites / pistes pour un engagement client supplementaire; avec un accent particulier sur les domaines en dehors du cadre de flux de travail traditionnel - laboratoire general et / ou a l'hopital

Qui vous etes

Un diplome universitaire en biomedecine / ingenierie / electrique / mecanique / technologie medicale (preferable, mais pas indispensable) et/ou une experience pertinente dans un laboratoire de chimie clinique ou une experience connexe est requise. Un diplome / une certification en technologie medicale est preferable. Haut niveau de maitrise d'Excel et Powerpoint. +7 ans d'experience dans un laboratoire de chimie clinique ou une experience connexe est requise. Dans ce poste, vous serez en contact avec des collegues dans tout le Canada. Par consequent, un niveau d'anglais suffisant est requis et la maitrise du francais est requise. Solides competences en communication, presence executive et competences interpersonnelles. Capacite a voyager jusqu'a 30% par an (peut varier selon l'endroit ou le candidat est base).

Preference:

Experience en gestion de laboratoire Optimisation des processus LEAN Six Sigma dans un environnement de soins de sante Experience de vente dans le secteur de la sante

Ce poste ne beneficie pas d'avantages lies a la reinstallation.

Who we are
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.



Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.