Job Description

Professional Service Manager-Engage Management.Location: Regina or Saskatoon, SK
Number of Positions: 1
Salary: $94,128 - $125,505 (based on education an experience)
Type of Position: Permanent Full Time
Closing Date: 12/19/2024.GENERAL ACCOUNTABILITY
Accountable to lead, manage, and ensure the profitability of all external customer-facing Professional Services engagements. Works with Business Sales teams to identify, position and sell SaskTel's Professional Services, and subsequently locate resources, whether internal or external, to deliver in a profitable manner. Accountable to provide leadership, consulting and support to Sales teams in the Professional Services portfolio, and utilize a vast number of external vendor relationships to match customer demand to appropriate resources.LEADERSHIP ACCOUNTABILITIES
People
1. Leads, directs and manages staff to ensure the effective use of HR resources. Maximizes performance by selecting (hire external or promote from within), developing, mentoring and sustaining a high level of expertise among staff. Organize and direct work including prioritizing assignments, establishing objectives, providing regular performance feedback, conducting year end performance appraisals and taking necessary corrective action as may be required. Assists in staff career planning, establishes development and succession plans and ensures relevant HR procedures and policies are followed (provisions of the collective agreement, performance appraisals, discipline, grievance, etc). Accountable for provisioning and managing contracted resources as
may be required.
2. Accountable for promoting a productive and positive environment for staff that encourages innovation, teamwork, initiative and models corporate values. Motivates staff by assigning challenging work, planning and managing internal communications and awareness of corporate direction, mission, plans and activities.
3. Ensures all safety, health, environmental and code of conduct policies, programs and standards are understood and complied with at all times.
4. Proactively identify and action opportunities to increase customer satisfaction (internal and external customers).
Financial
1. Ensure sound financial control within area of responsibility by developing annual operating and capital budgets, monitoring performance to budget and taking action as appropriate. Develops, negotiates and implements contracts for acquisition of goods & services related to area of responsibility.
Innovation
1. Accountable to research, develop, define and implement innovative long and short term plans, policies and objectives. Provides expertise to senior management providing education, studies and consulting on opportunities that will impact business strategy. Ensures alignment and integration with the corporate strategic plan and develops plan and operational metrics, including approaches for demonstrating business value.
2. Accountable to proactively identify and action opportunities to improve revenue and growth initiatives, decrease costs, increase customer service levels and increase employee engagement.
3. Accountable to develop opportunities to spark innovation in technology or product service delivery or process improvements.SPECIFIC ACCOUNTABILITIES
1. Accountable for managing contracts effectively from start to finish, focusing on compliance, risk management, and client satisfaction. Mustensure that the services delivered meet the agreed-upon standards andthat any issues are promptly addressed
2. Owns SaskTel s relationship with external Professional Servicesvendors and partners, building a foundation of support and leverages these relationships to deliver in the best interests of SaskTel and our customers.
3. Accountable for direction and consulting to the SaskTel sales teams and customers as it relates to the sale and delivery of Professional Services to customers.
4. Provides a technical leadership role in the Professional Services portfolio, accountable for ensuring profitable engagement from technical qualification to close sales opportunities and specifically for assisting in the achievement of revenue targets for the portfolio.
5. Accountable for approving sales proposal pricing and profitability (within Marketing s defined pricing parameters), for quality assurance of all sales documentation, and for reviewing and ensuring sales contracts accuracy and ensuring external vendor contracts are signed.
6. Accountable to effectively and consistently manage customer engagements, when work is being completed by external third-party resources, to ensure delivery of the SaskTel contracted services.
7. Regularly performs analysis of Professional Services to gain feedback from customers and sales teams, assist in establishing pricing models, delivery management and tracking of service opportunities.
8. Assists the sales teams in the development of Professional Services strategies for customers.QUALIFICATIONS
1. Bachelor Degree or Diploma in Administration, Engineering or Computer Science with significant business experience.
2. Experience required in working in a professional services organization or managing delivery teams.
3. Experience with IT talent recruitment.
4. Experience in developing customer proposals and contracts.
5. Experience with developing and/or maintaining business relationships with consultants, vendors and partners.
6. Extensive experience with managing and negotiating contracts with vendors, partners and consultants.
7. Management skills to plan, recruit, coordinate and control the resources needed to effectively support major projects.
8. Ability to communicate effectively with customers, vendors and internally at all levels up to and including corporate executive.
9. Demonstrated ability to conduct effective needs analysis of a customer s business operation and drivers.
10.Knowledge of and experience with SaskTel s business product and service offerings.
11.Excellent analytical, planning, organizing, and coordinating abilities.
12.Strong computer skills.#LI-POST.This is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available.At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan's leading Information and Communications Technology provider.As one of Saskatchewan's Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more! For more information on our benefits please click here: .We value diversity as a key aspect of our culture. We are committed to providing equal opportunities for all candidates to participate fully in the recruitment process. If you need any accommodation at any stage of the process, please contact us confidentially at selection.staffing@sasktel.com.

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