Job Description

About us:

Carefor is Eastern Ontario's largest home care and community support services not-for-profit, with over 1,200 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. The founding chapter of the Victorian Order of Nurses, Carefor has been helping seniors and people living with disabilities in Eastern Ontario live with choice and dignity since 1897.

For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule, we're looking out for you and your family. At Carefor, we know our work matters, and we're proud of the impact we have in people's lives.

Reporting to the Manager of Nursing, this position is responsible for collaborating with the Professional Practice Leaders and executing educational and professional development activities including orientation of new staff, and ongoing coaching and support as established by the Professional Practice Team and Clinical Operations Leadership. The Professional Practice Coach will work within the knowledge to practice framework, use evidence-based practices, and will apply adult learning principles.

Job Summary:

The Professional Practice Coach will help facilitate and organize education sessions with the Professional Practice Team and Operations Leadership leveraging internal and external continuing education opportunities through academic, regulatory, professional associations, and other healthcare institutions.

The practice coach works collaboratively with other members of the Carefor Professional Practice Team and the Clinical Operations Leadership Team to lead staff towards excellent care, helping individual and operational performance objectives. The practice coach works within the domains of professional practice:
? Clinical Practice
? Education
? Leadership
? Research

Key Duties and Responsibilities

Professional Practice Domain - Clinical Practice (30%):

Works collaboratively with the leadership team to collect and evaluate client and market information that will impact the planning and implementation of the education program for all departments and programs within Client Care services. Promotes external and internal sharing of best practices to increase efficiency, reduce costs and improve quality. Identifies practice and legal risks to shape education/training strategies that comply with Standards of Practice aligned with all regulatory bodies, Carefor policies and procedures, and Carefor contractual agreements. Adopts tools to teach, hardwire, monitor, and validate clinical practice of all care providers is aligned with regulatory bodies and best-practices. Contributes to the foundational development of policies, procedures and guidelines for clinical practice that align with excellent care, and quality improvement activities.

Professional Practice Domain - Education & Research (40%):

Collaborates with key team members to:

Provide the program specific orientation for nursing & personal support services for all client care services. Provide operational information to assist the Professional Practice Leads to update orientation manuals for all regulated and non-regulated health professionals. Implement training/education internally through in-service education and help leverage external professional development opportunities in the healthcare environment (RNAO, Career Colleges, Conferences, Workshops etc.). Leverage adult learning modalities and technology to optimize adult learning and hardwiring of practices changes. Identify deviation from practice and regulation that will inform the development of educational and professional development programs that will help bridge gaps in practice and ensure individual compliance with Standards of Practice regulation, policies and procedures, and Carefor contractual agreements Participate in Client Care initiatives that will support personal development to increase knowledge and expertise that will influence and shape the delivery of evidence-based education/professional development. Coach staff with practice gaps or those on performance improvement plans (PIPs) Maintain and use the Client Care resource library for all Client Care programs. Develop evidence-based education programs as requested by the Professional Practice Team and Client Care Leadership Teams Implement oversight mechanisms to monitor, measure, and evaluate effectiveness in knowledge translation through training/education. Provides coaching during orientation and during coaching visits on the proper use of personal protective equipment and disposal of such. Acts as a coaching resource to staff regarding infection prevention and control (Hand Hygiene, PPE requirement, etc.) Promotes all staff safety programs to practice safely and provide safe quality care (WHIMIS, Return to Work, etc.)

Professional Practice Domain - Leadership (30%):

Appreciates the value and diversity of effective communication to hardwire new concepts and practices in healthcare domains. Adopts Diversity, Inclusivity, and Equity in the Professional Practice Framework adopted in Client Care. Anticipates, responds, and adapts teaching style to meet the needs of the different programs and the individual employee. Assists staff in attaining individual and operational performance objectives by creating an environment conducive to learning and development. Leads by example and promotes continuous quality improvement by creating an environment where innovation and creativity are encouraged. Contributes to the future of the organization by understanding the purpose, relationships, and value of the programs/services provided to Carefor clients As a member of the Professional Practice and Client Care Leadership team, identifies issues facing the program/service that will impact on the education/training of staff to support the Professional Practice Leader and Management team in analyzing trends and adjusting education to best support the success of front-line staff in their learning. Support the established program and service operational education performance objectives and goals as member of the Professional Practice and Client Care Leadership Team. Understands the role of staff in each program/service and facilitates the orientation and training processes to assist them in their role. Participate in, or lead audits, incident reviews, and quality improvement projects. Identify trends or risks in practice and make suggestions on potential solutions Support a culture of accountability and lifelong learning Support employees through organizational or practice changes, like new protocols or technologies.

Organizational Responsibilities

Communication -

Interacts effectively with Carefor employees, clients, customers, volunteers, public and, other healthcare organizations. Listens and strives to understand. Communicates in a clear and effective manner, demonstrating respect, empathy and understanding. Uses clear, factual, audience appropriate language, avoiding jargon. Maintains confidentiality. Builds constructive rapport with staff and management. Advocates management policies which will improve delivery and service.

Accountability -

Accepts responsibility for achieving the expectations of the role by: Consistently focuses on the client and employees. Approaches a task, carrying it out and taking responsibility for how it turns out. Protects the safety and welfare of others. Performs in accordance with the mission, vision, and values of the organization. Uses sound knowledge and skill in work/role performance. Delegates to others and accepts overall responsibility for the outcome of their work. Encourages and promotes independent decision making.

Client Focus -

Puts client needs first by doing the following: Strives to anticipate and exceed the needs of clients and employees. Involves clients and employees in decision making. Monitors and evaluates results/outcomes of training initiatives. Advocates the needs of clients and employees. Identifies trends in client service issues; takes initiative to research issues and recommends solutions. Forms partnerships with other stakeholders to meet client/customer needs.

Teamwork -

Works cooperatively and respectfully with others to further the goals of the client and the organization by: Participating effectively as a team member. Valuing and respecting individual contributions. Sharing knowledge and experience. Sharing accountability for team efforts Blends people into teams; creates strong morale and spirit in team. Works effectively across multiple internal and/or external teams

Quality Improvement -

Identifies client needs and improve service by: On-going work process review and evaluation. Looking for ways to improve work or care processes, based on results and/or evidence. Gathering evidence that can be used to set goals and create standards for improvement. Works with the management team to set standards for improvement and implementing within a program/service. Evaluating the ability to meet the standards.

Adaptability to Change -

Recognizes and accepts change as a reality by: Asking questions until understanding is achieved. Being receptive to new ideas and willing to try new methods and approaches. Being able to adapt to change as the job requires. Accepting the challenge of self-directed learning. Seeing ahead clearly and anticipating trends. Having a broad knowledge and perspective.

Caring/Respect -

Demonstrates a concern and caring for people as individuals by: Respecting others' values and opinions. Demonstrating genuine regard and compassion for others. Respecting the confidentiality and integrity of others. Appreciating and celebrating the contributions and successes of other individuals and groups. Adhering to and rewarding core values.

Qualifications, Experience, Credentials

Registered Practical Nurse in good standing with the College of Nurses of Ontario 2 to 3 years' experience in mentoring new hires and participating in the implementation of training and education programs. Experience in community health care is preferred. Experience supporting quality management initiatives. Experience supporting the teaching and learning of regulated, unregulated and administrative/clerical employees. Experience supporting the teaching and learning of individuals from varied multicultural backgrounds Ability to adopt concepts. Excellent interpersonal skills and mentoring of new clinical employees (regulated and/or non-regulated) using adult learning methods. Demonstrated ability to work independently and to take initiative. Demonstrated ability to follow educational frameworks and plans to support standardization in quality of care. Must be flexible and creative in the delivery of education and training programs (group and individualized approaches) to best support front-line staff, including support in the community. Understands and uses effective communication methods/tools adopted by the organization to communicate effectively to direct and motivate others while maintaining a persuasive and credible presentation style at all levels of the organization. Maintains the level of competencies and skills required to successfully provide education and training to support staff Adapts to changes in the role by acquiring the appropriate knowledge and skills Knowledge of the related regulatory and legislative requirements within Ontario is required. Ability to promote and facilitate evidence-based practice within a community setting with a demonstrated expertise and ability to apply, teach, coach and mentor individuals and teams. Demonstrated effective critical thinking, analytical, and problem-resolution skills. Excellent organizational, planning and time management skills. Proficiency in using Microsoft Office applications (e.g., Outlook, Word, Excel, etc.). Bilingualism (French/English) is an asset.

Working Conditions

Combined regular office environment with some flexibility of remote work. Travel within the Ottawa region to support employees working in various community settings (e.g. individual homes, retirement homes, Carefor clinics) will be required. Leadership On Call rotation with evening, weekend and statutory holiday coverage.

The hiring range for this position is $36.67 - $43.96/per hour which reflects the expected starting salary based on qualifications and experience. Please note, this is not the full salary range for the position. Opportunities for growth within the full salary range are available in alignment with organizational policies and performance.

Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP) Extended health care Employee and Family Assistance Program Professional Development Opportunities Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries A collaborative, diverse and inclusive team culture Wellness program Company events Work-life balance

Job Types

: Full-time, Permanent

Salary

:

$ 71,506.50 - $ 85,722.00

Job Type: Full-time

Pay: $36.67-$43.96 per hour

Expected hours: 37.5 per week

Ability to commute/relocate:

Ottawa, ON K1G 6M8: reliably commute or plan to relocate before starting work (required)
Application question(s):

Interview Availability
Licence/Certification:

RPN License (required)
Work Location: In person