Job Description

Our Banking client in TORONTO, Ontario is looking to hire a Business Consultant - Senior for a 6-months contract role with possibility for extension.

What you will be doing...

• Support projects of a moderate level of complexity or lead minor initiatives to enhance and upgrade new or existing processes, products, or services by researching relevant data and developing proposals and recommendations.

• Research opportunities and provide meaningful and actionable insights to deliver an improved client and frontline experience.

• Provide advice and guidance to management and client groups, in dealing with issues of a transactional nature.

• Participate in other projects to represent the area of specialization and provide input into the development and implementation of programs designed to improve end-to-end processes.

• Champion CIBC values and provide support in a manner consistent with the highest quality standards and CIBC objectives.

What you will need to succeed...

Must Have Skills:

• 5+ process engineering experience with either Lean, Six Sigma, or Client Experience approaches

• University degree or post-secondary diploma/certificate in Business, Engineering, Information Systems & Accounting

• Understanding of Retail and Business Banking businesses, products, and functions

• Knowledge of people change management concepts

• Knowledge of customer segmentation strategies and implications

• Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems.

Nice to have skills:

• Knowledge of call centers, back office and/or branch processing environments.

• Past experience in delivering projects in Agile environment.

• Knowledge of frontline banking platforms.

Looking for Meaningful Work? We can help!

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at

We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted...

Ewemi