Job Description

Req ID: 251358

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Production support engineer to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

Job Function/Day to Day

• Need to spend 50% of your time on and around production support, including the handling of user tickets, incidents, and problem management.
• Proactively monitor services and respond to and troubleshoot issues.
• Provide insights from monitoring logs to identify recurring issues.
• Participate in on-call rotation and periodic conference calls with other specialists from other time zones.
• Need to work closely with engineering/development teams to design, build, and maintain systems and help them decide on products to use, schema design and query tuning.
• Automate to drive efficiency by designing an autonomous system.
• Identify opportunities to implement orchestrated automation to improve Activity Ratios.
• Support Digital Transformation Roadmap development and adoption.
• Hands-on creation and maintenance of applicable environments and product capabilities.

Required Technical skills. * 3 + years of application product development and environment management experience.

• 3 + production support & pre-production solutions.
• 3 + RDBMS Knowledge with SQL queries.
• Scripting languages such as bash, python, ruby, or compiled languages such as C, C#, JAVA, Scala, and Go are most relevant, but others are acceptable. One higher level language is desired.
• Hands on experience using Enterprise Tools such as App Dynamic, Grafana, Splunk, Dynatrace
• Three Tier Support experience with DBs such as IBM, DB2, Sybase, Mongo, Green Plum, KDB
• Professional ownership of issues.
• Deep understanding of operating system level concepts such as processes, memory allocation, and the network stack.
• Practical experience running large scale online systems is always an advantage.
• Awareness of, and ability to reason about modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes, micro services, Cloud, etc.
• Experience with change and release management processes.
• Bachelor\'s degree in computer science, Engineering or equivalent.

#LaunchJobs

#LaunchDesign

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients\' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

NTT Data