Job Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you\xe2\x80\x99re bringing this purpose to life alongside a passionate community of experts.Feel empowered to learn and grow while being valued for who you are\xe2\x80\x93 here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It\xe2\x80\x99s our employee promise.Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.Read on to see how you can shape the future, win as a team, and grow with us.About the roleWe\xe2\x80\x99re looking for a Production Support Analyst II, to join our growing team!What you\xe2\x80\x99ll do here:review requirements using available repositories to understand system behaviour.Analyze information obtained from various sources, detail the high-level information and provide users with recommendations to their problems.Analyze issues reported by users and business areas using available tools and resources.Identify and report defects in JIRA upon analysisAct as an intermediary between IT, users and managers from different hierarchical levels.Ensure the link between the business units, the technology teams and the support team.Participate in refinement sessions with release coordinators and IT.Responsible for improving productivity and reducing risks and high costs through effective analysis.Identify the need for change to assess and communicate their impact.What you bring to the table:Bachelor\xe2\x80\x99s degree in Business Administration, or any combination of equivalent education and experience.Minimum 2 years of relevant experienceHighly developed analytical skills facilitating problem solving.Demonstrated ability to cope with change effectively.Have initiative and is autonomous.Skills for time and priority management.Ability to manage multiple files at the same time.Good communication skills (oral and written).Knowledge of the Agile Methodology (asset).Knowledge of the Auto & Home insurance industry (asset).For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.No Canadian work experience required, but need to have authorization to work in Canada#LI-HybridWhat we offerWorking here means you\'ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:A financial rewards program that recognizes your successAn industry leading Employee Share Purchase Plan; we match 50% of net shares purchasedAn extensive flex pension and benefits package, with access to virtual healthcareFlexible work arrangementsPossibility to purchase up to 5 extra days off per yearAn annual wellness account that promotes an active and healthy lifestyleAccess to tools and resources to support physical and mental health, embracing change and connecting with colleaguesA dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programsInclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunitiesInspiring leaders and colleagues who will lift you up and help you growA Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.We are an equal opportunity employerAt Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We\xe2\x80\x99ll work with you to meet your needs., including background checks, internal candidates, and eligibility to work in Canada.If you are an employee of Intact or belairdirect, please apply for this role on Contact People.

Intact Financial