Job Description

Production Manager


Richmond Hill, ON


Who We Are


Embross delivers market-leading passenger automation and self-service technologies to the global travel market. That last flight you jumped on, there is a good chance an Embross hardware or software solution helped facilitate part of your airport experience. The world's leading airlines and airports use Embross' range of service technologies to help make the passenger travel experience faster, simpler, and less stressful. For our partners, that translates to offering more flights, more often with more (happy) passengers on board.


So, what's great about what we do? We get to think creatively across a diverse solution stack of hardware and software to solve service and operations challenges for the world's busiest public transit spaces. If you like challenges, we should talk.


What You'll Do


We pride ourselves on staying ahead of the curve as we help our customers optimize and improve their service delivery models. We're excited to be entering a new transformative phase of our stack as we explore new products, and new capabilities and embrace the growing data-driven demands of these environments


We are looking for an insightful, interactive, and approachable Production Manager who is committed to leading their team through inspirational management to deliver excellence at our manufacturing division located in Richmond Hill, Ontario.


Reporting to the General Manager, the incumbent will oversee operations of the Production team, ensuring that all work follows compliance with company quality programs, processes, policies as well as health and safety standards and industry/government regulations.


The Production Manager will be responsible for all shop floor resources and staff, prioritize productivity targets, implement corrective actions to achieve these goals to meet quality, inventory, cost, and delivery objectives. This includes oversight of Inventory planning and management, Warehousing, Logistics, Procurement and Vendor management, Production control, Supervision, Headcount management, Export compliance, and interfacing with other internal departments.


The Production Manager will participate in strategic planning, capital, and operating budgets, analyze and develop continuous improvement methodologies where needed, to integrate with the overall plant operations programs to meet daily/weekly / monthly targets.


The manager will be expected to establish positive employee relations, do counselling, performance reviews, among others while improving efficiencies through a continuous improvement approach to workflow with cross-functional teams, and provide leadership development to strive for excellence and to prepare and mentor staff for future opportunities in the company.


In addition, the Manager will lead by example and have a strong shop floor presence to direct and assist the staff in their responsibilities and reach their target goals.

Key Accountability :

This position is responsible for the production, scheduling, and performance of assembly and manufacturing operations including:

Developing the plan and establishing procedures for maintaining high standards of kiosk assembly operations to ensure that products conform to established customer and company quality standards. Participate on the Leadership team for the development and formulation of long and short-range planning, capital and operational budgets and policies, programs, and objectives Managing by creating a trustworthy, collaborative, cooperative and engaged work environment through timely performance feedback, open communication, and coaching/mentoring Manage delivery of product while reducing manufacturing lead-times, reduction in defect levels and implementation of programs for continuous improvement Partner with Engineering to identify and implement projects that will drive safe, reliable, and efficient manufacturing production Work collaboratively with vendors, suppliers and internal distribution, inventory and planning departments in meeting daily production schedules and requirements Drive cost reduction programs, process change and improvement as well as strategies for material and labor efficiencies Provide weekly analysis of assembly line performance (efficiency, downtime, bottlenecks, improvement opportunities, raw material supplies, etc.) Work closely with Quality Assurance in establishing and maintaining low defect rate Highly engaged with quality programs to ensure product meets or exceeds customer expectations and ISO 9001 requirements for certification Ensure that all production work orders are updated and properly closed off daily Drive the hiring, training, and scheduling of production staff Ensure quality and on-time delivery Implementation of product engineering instructions as required by the customer to generate requirements to be used by manufacturing in the assembly of systems Safe use and maintenance of confidential information including proprietary software and all client information Provide technical information to other departments Ensure all company and legislative rules are followed

Key Competencies :

Broad understanding of functional organization and business plans; knowledge and experience with quantitative tools and techniques for planning, scheduling, and controlling project deliveries Management and leadership experience with the ability to mentor, coach and develop others Strong collaboration, partnering, influencing and expectations setting skills Strong analytical abilities to diagnose organizational issues and recommend actions Possess sound interpersonal skills with the ability to project a positive image to clients Proactive in identifying trends or problems and recommending / implement solutions Ability to work in a fast paced, high-pressure environment Understand technical concepts quickly and ensures technology remains aligned with strategic business objective Can multi-task efficiently and function in a dynamic environment with changing priorities Has a project management mind set to manage expectations and risk Contributes insight, creative and innovative ideas

Education/ Experience :

10+ years of direct experience across management or supervisory experience in assembly manufacturing, facilities, and equipment maintenance, project engineering, and management Minimum 7+ years of Production Management experience with demonstrated leadership capabilities, ideally in electro-mechanical systems assembly and manufacturing environment Application of Lean manufacturing and 5S expertise with demonstrated success in driving and leading change with continuous improvement and a dedication to exceed expectations Experience in assembly operations in the electro-mechanical systems industry Demonstrated experience in waste/scrap reduction Health and Safety leadership and scheduling of staff and inventory University degree / College diploma in Engineering / Engineering Technology OR Post-secondary degree is required, preferably in engineering, manufacturing, business, or related discipline Excellent leadership, communication, and interpersonal skills with the capability of developing to the next level of leaders through mentorship, development planning and cross-training opportunities Critical thinking to anticipate the long-term impact of decisions and take a broad approach to problem-solving Lead and interact effectively with senior management, key customers, and partners in problem-resolution scenarios

Working Conditions :

Combination of Office and Manufacturing floor environments, Assembly operations/warehouse/truck yard environment which would require the use of necessary PPE (safety glasses, safety boots, reflective clothing). Extended hours or weekends during peak times may be required while overseeing operations. Subject to all types of deadlines, both regular and unpredictable, month end reports as required, and those resulting from special requests or during peak periods; must be able to respond in a timely fashion to customer requests/demands and to internally determine requirements involving numerous competing and often conflicting deadlines.

What We Offer

World-class product engineering and development - You will join a team of leaders who are dedicated to creating innovative and impactful solutions for our clients and their customers. Career growth and development - As a build-from-within company, we are committed to offering you a competitive salary package with responsibilities and projects designed to build mastery and leadership throughout the course of your career. Dynamic and respectful work environment - Working alongside some of the brightest minds, you will collaborate on impactful work within a supportive environment - one where company values are always embraced and expressed, and diversity is a business imperative.

To support our talented workforce, apart from the base salary, we also offer:

Employer-paid Health, wellness, and lifestyle benefits to balance your heart, mind, and body which includes Health, Dental, Vision, Life Insurance STD and LTD Benefits. A minimum of 3% of your base salary towards GRSP as an employer contribution. Opportunity to participate in the Performance-based Profit-Sharing Program and earn up to an additional 15% of your Base Salary. Flexible working environment. Frequent social events - BBQ, Bowling, Picnics, Food drives, parties, and a lot more.


Embross values diversity and people of all backgrounds and abilities. Should you require any accommodations prior to or during the interview process, please email careers@embross.com