Work with a team of friendly, passionate, and talented individuals across the globe
Hybrid office and remote/WFH arrangement
Are you someone who loves a challenge, is highly motivated, and who wants to make a difference? Read on! A bit about us Arlo (https://www.arlo.co/) is an award-winning global business with our HQ in Wellington, New Zealand and offices in the UK and Canada. We believe that human interaction is still at the heart of effective learning. Blending that philosophy with the latest elearning tech, Arlo is fast becoming the preferred solution of choice for commercial training providers globally. Arlo has been developed as the definitive tool to run a training operation, helping our clients save time, grow sales, and transform the way their training is delivered. With customers in over 70 countries and processing over $1B since conception, Arlo is the realisation of that vision. That success is put down to a combination of super-talented and passionate individuals, who never stop pushing the envelope, with the single-minded focus to make training management easy and accessible. What you\xe2\x80\x99ll do As a Product Support Specialist, you will be one of our customer champions, with a full functional understanding of the Arlo product and a focus on how it operates and how our customers use it for their business operations. You will actively promote its use and improvement. Responsibilities You will be responsible for:
Becoming a product expert
Managing day-to-day customer queries through phone and email channels
Writing and maintaining online help articles
Delivering end-user training (over Zoom and face-to-face)
Engaging with customers to understand specific needs and devising appropriate solutions
Experience & capabilitiesExperience
2+ years experience in customer support, pre-sales, or onboarding, preferably for a SaaS company
Experience delivering end-user training
Experience dealing with integration tools like Zapier or Make would be a bonus
Skills & qualifications
Excellent problem solving and analytical skills with an ability to think outside the box
An ability to multi-task and effectively manage a number of tasks/priorities at one time
Excellent verbal and written communication and interpersonal skills
Comfort in a startup environment where you need to move quickly and wear many hats
Results-driven mentality, self-motivated, enthusiastic with a \xe2\x80\x9ccan do\xe2\x80\x9d attitude
HTML, CSS, and/or Javascript troubleshooting skills would be a bonus
Educated to degree level preferred but not essential
Capabilities
Customer Focus
Initiative
Empathy
Knowledge sharing
Problem solving
Teamwork
Application requirements Please provide no later than Friday, 21 April 2023:
Cover Letter including the reason for your application and why you believe you\'re a good fit for the position (applications without a cover letter will be disregarded)
Resume
Applications will be reviewed as they come through so don\'t delay, apply today! We are committed to diversity, equity, inclusion, belonging, and lifting our cultural capability. You don\xe2\x80\x99t need to be knowledgeable in these areas, but you do need to be on board with learning. And please let us know in your application if we need to make specific accommodations during our process. Job Types: Full-time, Permanent Salary: $43,000.00-$50,000.00 per year Benefits:
Casual dress
Company events
Employee assistance program
Paid time off
Wellness program
Work from home
Schedule:
8 hour shift
Monday to Friday
Application deadline: 2023-04-21
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