Job Description

About the job



The Financial Product Specialist acts as the primary contact for all customers, focusing on our market-leading Risk management products. Our products are based on cutting-edge technologies and support all asset classes and services both buy and sell side entities. After completing our training and shadowing program, the Product Specialist will investigate complex technical issues and explore business flows, determine and deliver solutions, as well as manage and improve our financial static data that is leveraged by leading financial institutions. You will learn topics including valuation, hedging and risk management, in a fast paced and increasingly AI supported working environment. In collaboration with our software and data engineers, product managers and infrastructure staff, the candidate will have the opportunity to develop their troubleshooting skills, learn our products, grow their financial markets knowledge broadly and deeply, as well as supporting the delivery of change into the Production environment to support our customers.

Who will love this job

A client-oriented individual

- you have an interest in working closely with financial technology to learn software applications in depth and work with clients to deliver solutions.

A troubleshooter

- You enjoy solving a range of problems, testing, replicating and investigating complex issues

A collaborator

- you are interactive and thrive in a collaborative team environment, who enjoys working closely with financial institutions such as Hedge Funds, Banks as well as with internal stakeholders to deliver solutions.

A continuous learner

- you love to learn and welcome the opportunity to develop your knowledge of financial markets and develop your troubleshooting and technical skills. Your professional qualifications are supported and encouraged in an environment of continuous learning.

What you'll do


Investigate complex workflow and troubleshoot faults, test and recreate issues, review logs and perform data analysis. Participate in escalation processes to inform customers and engage resources internally across the business to provide rapid solutions to critical issues. Conduct testing of applications and APIs, analyze them to determine likely problem areas, construct and use sample data to test programs or replicate failures. Improve data quality across the full lifecycle - resolve issues with financial instruments, corporate actions, legal entities and quantitative data structures (curves, volatility surfaces, correlation matrixes). Provide frequent and clear updates to clients and internal teams on ongoing cases, via phone and email Maintain a high level of expertise on TS Imagine products. Review and make data and configuration changes. Contribute to documentation and knowledge sharing with colleagues in order to ensure processes and knowledge are reflected accurately. Have the opportunity to work on a range of supporting projects in order to develop team tools and workflows.

You should have


A Science or Mathematics based degree, Engineering, Quantitative Finance, Economics or another similar field A broad-based understanding of finance and associated risk strategies is required Excellent communication (written and oral) skills are required Experience in server scripting languages (E.g. Python, JavaScript) or familiarity with SQL is highly desirable Practical experience of API configuration or development is highly desirable

Why TS Imagine / Benefits


Hybrid work model (4 days in the office) Unlimited vacation + 3 personal days Annual bonus and salary review $1,500 training budget to support your growth RRSP with 3% company matching Health insurance Subvention for public transportation

Note:

This position is

not remote

--candidates must be

based in Montreal

.

About TS Imagine



Created from two best-in-class SaaS platforms, TradingScreen and Imagine Software, TS Imagine delivers integrated trading, portfolio and real-time risk solutions for capital markets. The platform is uniquely positioned to streamline complex and time-consuming workflows across front, middle, and back-office functions. TS Imagine has close to 400 employees in 10 offices worldwide, serving approximately 500 global buy-side and sell-side institutions across North and South America, EMEA, and Asia Pacific including hedge funds, traditional asset managers, pension funds, mutual funds, and financial institutions.





We challenge our employees every day to think creatively and innovate across silos and across platforms.





Join us!