Job Description

Product Quality & Recovery Manager

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It\'s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Vancouver (Coquitlam)

Employment type

Permanent

Department

Sales & Commercial

Deadline

2023-09-26

You already applied for this job.

Candidate profile (title) Who you are

Candidate profile (text) - Default language \xe2\x80\xa2 You have 2-3 years of leadership experience in a customer-oriented high-volume commercial retail environment

• You\'re an ambassador and a good example of good IKEA leadership and IKEA values
• You have a proven ability to deliver strong business results through people and are business-minded and have a good understanding of customer behaviour in an omnichannel retail environment
• You\'re able to plan and execute operations in a busy high volume retail environment and can maintain effective work and leadership behaviour in the face of setbacks or pressure.
• You have extensive knowledge of the store\'s product quality, safety, and recovery processes and good understanding of merchandising techniques and how to create a commercially attractive As-Is offer, both instore and online.
• You\'re knowledgeable IKEA product range as well as functions within the IKEA units and how they contribute to the product quality, safety and recovery processes.
• You have extensive knowledge of using IT systems and other tools in daily work duties and good knowledge of the waste management and sustainability principles.
• You have a good understanding on how each workflow within product quality, safety and recovery affects the profit and loss of the unit.

Key responsibilities (title) What you\'ll be doing day to day

Key responsibilities (text) \xe2\x80\xa2 Lead, coach and develop the Product Quality & Recovery team with a focus on putting the customer first in everything we do.

• Co-operate across functions in the customer meeting point to ensure everyone understands and actively contributes to the product quality & safety and recovery processes.
• Take the lead in ensuring that the unit works proactively with improving customers product experience, by acting as an ambassador for our customers\' product experience and ensuring timely reporting of any product safety, compliance or quality deviations, incidents, and risks in the IKEA product deviation reporting system.
• Establish the pre-requisites for the team to deliver customers a great commercial shopping experience in As-Is, as well as efficient circular recovery operations to reduce the environmental and financial impact of the products that end up in the reverse flows.
• Lead establishment of efficient and effective ways of working in the unit to block & sales stop IKEA products with identified product safety and/or quality deviations, thereby preventing any sales stopped, defect or recalled products from reaching our customers.
• Set goals and action plans for assigned department. Follow-up and take proactive actions to continuously improve upon the performance by benchmarking towards other units and using proven solutions and good examples to identify improvement opportunities.
• Identify and continuously ensure optimal usage of common working methods, processes and tools related to the product quality, safety, and recovery processes.
• Actively lead and promote the IKEA social and environmental commitments and work with the team to understand how, together, you can contribute to sustainability and circularity.
• Develop the team and its individual members and ensure plans for succession.

Team vision ( title) Our team within Ikea

Team vision (text) We are the ones meeting our customers - in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we\'re a diverse team working for the continued global success of the IKEA Concept - a concept that helps millions of customers create a better everyday life!

Local section (title) JUST SO YOU KNOW

Local section (text) In the IKEA world this job is officially referred to as Product Quality & Recovery Manager

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, \xe2\x80\x9cto create a better everyday life for the many people\xe2\x80\x9d inspires and guides us in everything we do. This is IKEA.

What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

Your uniqueness makes Ikea better

We believe everyone has the right to be treated fairly and be given equal opportunities, regardless of their age, gender identity, sexual orientation, physical ability, ethnicity, race, nationality, religion or any other dimension of their identity.

We are committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide appropriate accommodation which considers the applicant\'s accessibility needs due to disability. If you require accommodation, please contact

Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.

IKEA