Job Description

At Greater Vancouver REALTORS (GVR), we're passionate about leading professionalism and innovation in real estate. Our award-winning team works hard, has fun, and enjoys the best view in the city from our Spruce Street office. Our 15,000 REALTOR members trust GVR to provide the tools, services, and support they need to provide the best service to their clients. We deliver trusted market insights, advocacy, professional education, and cutting-edge technology solutions to help our members thrive in an ever-evolving industry. At GVR, we are proud to champion excellence, transparency, and sustainable housing solutions while shaping the future of real estate.

Position summary:

Assist information technology leadership to drive ongoing improvements and stability to the financial and customer relationship management products to increase business performance and member experience. The Product Owner will serve as the bridge between business stakeholders and technical delivery teams, ensuring that the financial product, customer relationship management product and related integrations deliver measurable value, efficiency, and scalability for the organization. This is achieved through leading and managing vendor relationships and focusing on the ongoing quality of the products released through planning and quality assurance.

NOTE: This role is a temporary, full-time position for a 16-month contract to cover a maternity leave.

Key responsibilities:

Assumes the role of primary GVR lead, providing direction for the financial and customer relationship management products and developing and maintaining the vendor relationships.

Act as the primary liaison between business stakeholders and the technical team

Gather requirements, manage expectations, prioritize requests for improvement from business areas and communicate product progress transparently

Provides direction and oversight for the GVR team in testing and quality control monitoring for product enhancements and upgrades.

Makes recommendations for improvement of applications to programmers and software developers or engineers.

Prepares and delivers reports, recommendations, or alternatives that address existing and potential trouble areas in these systems and projects.

Manages the upgrade schedule and coordinates GVR's response to upcoming changes. This includes coordinating testing and monitoring the quality of product enhancements and system upgrades (monthly and biannual Wave releases)

Communicates updates and improvements to managers and staff.

Ensures proper tracking of issues and performance of the financial and customer relationship management products and drives the appropriate remediation.

Monitors, reports, and assesses departments' satisfaction with the financial and customer relationship management products and makes recommendations to improve user experience.

Provides expertise and direction as GVR's representative in joint meetings with technical staff and vendors to plan, implement, document, and communicate changes, upgrades, and improvements to the financial and customer relationship management platforms.

Lead and manage IT projects

o Translate business requirements into clear, actionable user stories, define acceptance criteria, and ensure timely delivery of high-value features

o Ensure high-value features are delivered in alignment with strategic objectives

o Facilitate Agile ceremonies (daily stand-ups, sprint planning and demos)

o Monitor and report on project progress, identify risks and escalate issues where necessary

o Coordinate UAT, training, adoption activities and Go-Live

Qualifications, skills, and experience:

Bachelor's degree computer science, or a related field

3-5 years of experience in product ownership, IT or software development.

Excellent vendor management and relationship skills.

Proficiency working with Business Central and Microsoft Dynamics 365.

Prior experience working with an Agile Scrum Methodology and backlog management tools.

Proficiency in working with Azure DevOps to measure metrics, such as Velocity, Burn Down.

Experience with other financial software (SaaS) designed for small and mid-sized businesses would be an advantage.

Ability to translate complex business needs into requirements.

Proven data analysis, data verification, and problem-solving abilities.

Strong communication, stakeholder management, and leadership abilities.

Proficiency in user acceptance testing protocols.

Experience in project coordination and management.

Excellent communication skills (speaking and writing).

Other

Due to nature of the role, it may require working outside of standard business hours (9:00am-5:00pm).

Hybrid working environment, with a minimum of two days in the office per week.

We offer a competitive compensation and benefits package (salary range $79,000 - $94,000), a hybrid work environment, a nine-day fortnight schedule opportunity, and a supportive and inclusive culture and work environment.

Join us in creating innovative solutions that drive success for our members while advancing your career as a Product Owner!

While we appreciate all candidates that apply for this position, we'll only contact candidates who we select for an interview.

Compensation details listed in this posting reflect the range of pay. Individual pay is determined by skills, qualifications, experience, and location.

GVR is an equal-opportunity employer and welcomes applications from all qualified individuals. GVR encourages applications from women, Indigenous persons, racialized persons, persons with disabilities and persons of all sexual orientations and/or gender identities.

GVR is committed to an inclusive, accessible and welcoming hiring process that provides reasonable accommodation to all applicants. Please advise Rajan Bajaj, (rbajaj@gvrealtors.ca) should you require any accommodation to participate in this posting, recruitment, selection and/or assessment processes.

Priority will be given to individuals legally entitled to work in Canada.

Job Type: Fixed term contract
Contract length: 16 months

Pay: $79,000.00-$94,000.00 per year

Work Location: Hybrid remote in Vancouver, BC V6H 4C8