Job Description

Job title: Product Owner (ServiceNow)
Job location: Toronto, ON
Job type: Contract on T4/INC.//Fulltime

Skills required:

• Strong in IT Service Management background with good knowledge in IT Business Management (ITBM) umbrella
• IT Service Management (5+yrs), ServiceNow (4+yrs) with total ServiceNow Tech and functional exp (8+yrs)
• IT software consulting experience with minimum 4 years\' experience supporting and implementing ServiceNow ITBM suite of products
• Certified ServiceNow Product Owner Product Manager (POPM)
• ServiceNow experience with ITSM (Incident, Change, Release) & ITBM module (Project Portfolio Management, Release Management, Agile Development, Test Management, etc. is crucial
• Expertise and Hands on experience with ServiceNow ITBM is required. Experience with other ITBM tools like Client PPM, Clarity etc. would be advantage
• Technical expert in ServiceNow with Management, Demand Management, Financial Management, Resource

Roles & Responsibilities:

• Develop extensive knowledge of the ServiceNow Products - ITSM and ITBM
• In-depth understanding of the product offerings and align those with customer expectations to propose solutions, improvements, and values
• Design and Define ITBM Process flows as per customer requirement aligned to ServiceNow OOB offerings
• Enhance customer knowledge in ITBM with Showcasing features such as Project Workbench, Demand Workbench, Agile Story boards, Backlogs Reporting etc.
• Closely work with Product manager to understand customer needs and help to drive product adoptions in multiple area
• Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
• Setup Product development roadmap collaborating with Product managers and architects
• If required Co-ordinate with ServiceNow PS for development or configurations and get it delivered to customer based on agreed timeline
• Develop custom software solutions as required through scripting and software development
• Prepare technical documentation as specified in customer contracts and as internally required
• Guide Customers through demonstrations & training
• Deliver project on customer premise or remotely as required

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Diverse Lynx