Job Description

Join our team and what we'll accomplish together
Are you ready to build the data foundation that will redefine customer experiences for millions? At TELUS, we're not just a telecom company; we're a global technology leader on a mission to create a friendlier future. As part of the Customer Digital Solutions team, you'll be at the epicenter of our digital evolution, empowering teams to build intelligent, customer-first solutions that set new industry standards.
Our passionate collective brings together the brightest minds in technology-from visionary strategists and creative UX designers to innovative developers and technical program managers. We collaborate to push boundaries, drive digital transformation, and create meaningful outcomes.
As the Product Owner for the UI Data Layer, you will be the driving force behind our digital intelligence. You will own the vision, strategy, and execution of TELUS's most critical data asset: the standardized, real-time clickstream that fuels our analytics, personalization, and machine learning capabilities.
This is a high-visibility, technical product ownership role where you will lead the charge in delivering a consolidated, server-side data layer across all our digital properties, including telus.com and the My TELUS app. Your work will form the central nervous system for data, feeding our Adobe Experience Platform (AEP) and Google Cloud Platform (GCP) to unlock personalization at scale. Your leadership will be critical in enabling dozens of teams across the organization to leverage clean, consistent data to drive unprecedented business value.
What you will do:

• Lead a High-Performing Agile Squad: Guide, inspire, and unblock a dedicated, cross-functional team of developers, analysts, and implementation specialists. You will own and ruthlessly prioritize the team's backlog, translating complex business needs into actionable user stories to deliver a best-in-class, scalable data layer.
• Deliver the Next-Generation UI Data Layer: Own the end-to-end product lifecycle, from strategic planning through the successful migration of all digital properties to the new global standard. You will navigate a complex roadmap, manage cross-team dependencies, and orchestrate the seamless turndown of legacy client-side systems.
• Forge Enterprise-Wide Collaboration: Act as the central point of contact and chief evangelist for the data layer. You will build powerful relationships with dozens of Product, Application, and Business owners across the enterprise to align on priorities, manage dependencies, and ensure their successful adoption of the new platform.
• Drive Business Value Through Data Adoption: Go beyond delivery to become a strategic partner who actively drives the usage of the unified data layer. You will empower stakeholders to unlock new capabilities in Adobe Analytics, Customer Journey Analytics, and GCP, enabling them to achieve critical business outcomes, from hyper-personalization to advanced performance measurement.
• Govern and Evolve the Platform: Establish and lead a robust intake, triage, and prioritization process for all incoming data layer requests, enhancements, and bug fixes. You will make critical trade-off decisions to protect the integrity of the data layer while ensuring it evolves to meet future business demands.

What you bring

• Proven Product Leadership: A strong track record (2-3 years) in product ownership, with demonstrated success in launching and scaling complex, technical, platform-level digital products in a large enterprise setting.
• Deep Technical Acumen: Expert-level understanding of digital data layers, event-driven architecture, server-side tagging, and digital analytics.

• Hands-on experience with the Adobe Experience Platform (AEP) suite is essential, particularly Adobe Analytics, Adobe Launch, and Experience Data Model (XDM).
• Strong familiarity with Adobe Journey Optimizer (AJO) and Customer Journey Analytics (CJA) is a significant asset.
• Experience with cloud data platforms like Google Cloud Platform (GCP) is highly desirable.
• Master of Stakeholder Influence: Exceptional communication and interpersonal skills with a proven ability to build consensus, navigate competing priorities, and influence stakeholders and technical teams from the individual contributor to the executive level.
• Agile Expertise: You live and breathe Agile principles and have extensive experience leading Scrum teams in a fast-paced, dynamic environment, delivering iterative value.
• Strategic & Analytical Mindset: You can effortlessly switch between high-level strategy and granular detail. You excel at analyzing complex technical problems, architecting a data-driven vision, and building a compelling roadmap that delivers measurable business impact.

Great to Have

• Experience in the telecommunications industry.
• A background as a developer, data analyst, or implementation specialist.
• Experience with data visualization and business intelligence tools.

Salary Range: $82,000-$124,000
Performance Bonus or Sales Incentive Plan: 12%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more ...

A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Technology Solutions
We're into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.
We are honoured to be recognized
5G
TELUS's fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications
6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.
1
Million active users logging into My TELUS per month (consumer mobility).
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Skills Required